Building Services Account Manager

PRS; City Of London; On-site; GBP 75,000 - 80,000; Full time

Job summary

A prestigious property management firm in Central London seeks an M&E Account Manager to oversee operations in a corporate HQ building, with a salary of £75-80k. The role involves contract management, team leadership, and ensuring high service quality. Candidates should have a background in mechanical/electrical engineering and facilities management, along with strong communication skills and the ability to work under pressure.

Benefits

Healthcare

Pension

Qualifications

• Experience in Facilities Management industry.
• Must have progressed from an 'on the tools' mechanical / electrical engineering role.
• Understanding of Health and Safety issues, NEBOSH / IOSH desirable.

Responsibilities

• Manage staff and operational maintenance of electrical and mechanical plants.
• Conduct regular reviews of operating procedures.
• Ensure staff are conversant with operating critical systems.

Skills

Strong communication skills

Organisational skills

Ability to work under pressure

Tools

Microsoft Office

Job description

Overview

M&E Account Manager – Prestigious Commercial Building – £75-80k Salary – Central London

Healthcare – Pension

Our customer are one of the leading property & real estate organisations globally, with a number of high profile buildings under management across sectors including financial services & corporate, healthcare, managing agent and heritage among others. Due to an internal promotion at a long held account in Central London (Zone 1) they currently seek an account manager to take charge of M&E delivery across planned and reactive maintenance for a corporate HQ building, as well as driving projects and extra works. Guideline salary for this position is circa £75-80k basic as well as associated benefits including healthcare and pension scheme.

Particular duties will extend to:

Responsibilities

• Contract management of the staff, operation and maintenance of all electrical and mechanical plants/services, project works and Building performance
• Daily management of the Engineering team including compliance, disciplinary processes and procedures
• Direct, instruct and manage all staff under their control as well as SSP's ensuring compliance with working practices
• Complete the weekly operations report to the client and attend weekly operations meetings, client meetings as requested, in conjunction with the client
• Conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems
• Liaise and keep informed both the client and line manager on all aspects of contract problems (defects & deficiencies)
• Ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio
• Ensure quality is maintained throughout the facilities
• Ensuring business policies and processes are effectively communicated, and implemented within the contract
• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence
• Work with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues
• Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met
• Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts
• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward
• Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications as appropriate
• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential
• Demonstrate a willingness to attend on and off site training for plant and systems as they are installed. This may require nights away from home

Experience and Qualifications

• Experience in Facilities Management industry
• Must have progressed from an "on the tools" mechanical / electrical engineering role
• Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives
• Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable
• Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• A good level of English and Mathematics required
• Strong organisational and communication skills with the ability to prioritise workloads
• Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints

Benefits

• Healthcare
• Pension