Building Maintenance: Technical Support Specialist

Falkirk Council

Grangemouth

On-site

GBP 26,000 - 34,000

Full time

6 days ago

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Benefits offered by this job

Local Authority pension scheme

27 days annual leave (+8 holidays)

Job summary

Falkirk Council is recruiting a Divisional Technical Support Officer within the Building Maintenance Division to oversee technical assistance requests, determine customer needs, and process service requests through to work instructions. You will liaise with external providers, check payments, and ensure works meet specifications.

A full driving licence and ability to travel within the Falkirk area are required.

Qualifications

Strong organisational and prioritisation skills.
Excellent communication and customer service skills.
Ability to analyse information, solve problems and make sound decisions.
Strong attention to detail and maintain accurate records.

Responsibilities

Respond to requests for technical assistance from the public, staff, councillors and emergency services.
Determine customer requirements and process service requests through to work instructions.
Make decisions on housing repair and contract work based on onsite observations and information received.
Liaise with external service providers and ensure works meet specifications.
Check and authorise payments and perform quality spot checks.
Conduct customer satisfaction surveys and report findings.
Investigate and report on complaints from Members or the public.
Request technical appraisals and liaise with relevant staff to obtain assessments.