Builders Merchants Manager

Nicholls & Clarke Ltd; Romford, Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading building materials company based in Romford is seeking to appoint an Operations Manager for their Builders Warehouse. The ideal candidate will oversee daily operations, manage a motivated team, and drive sales growth while ensuring excellent customer service. Responsibilities include supplier management, stock control, and financial management to enhance profitability. Strong leadership and problem-solving skills, alongside a background in building materials, are essential. Competitive salary and training are provided.

Benefits

Comprehensive induction and ongoing training

Competitive basic salary

Pension scheme

Holiday entitlement

Qualifications

• Proven experience in managing a Heavyside builders' merchant or similar role.
• Strong leadership skills to coach and motivate a team.
• Commercial awareness with sales target achievements.
• Excellent communication and customer service skills.
• Strong organizational and problem-solving abilities.

Responsibilities

• Inspire and manage a team to achieve service targets.
• Drive sales growth and build customer relationships.
• Ensure highest customer satisfaction through service.
• Oversee stock management and inventory control.
• Manage budget, control costs, and drive profitability.

Skills

Leadership

Team Management

Customer Service Excellence

Problem-Solving

Commercial Awareness

Organizational Skills

Job description

Founded in 1875, the Nicholls & Clarke Group have grown to become one of the largest Manufacturers, Distributors and retailers of building materials in the UK.

Based in Chadwell Heath, Essex our Builders Warehouse has become the destination of choice for local, regional and National contractors of all types and Trades.

The Role

Reporting directly to a Main Board Director the successful candidate will join a strong Leadership team, the role will be responsible for overseeing the daily operations of our Builders warehouse whilst incorporating the management of our Heavyside product offering. You will lead a team to achieve sales targets, maintain operational excellence and uphold our company values.

Key responsibilities

• Leadership & Team Management: Inspire, motivate and manage a team to deliver outstanding service and achieve performance targets.
• Heavyside product Management: Manage our Heavyside product offering by liaising with manufacturers, negotiating, merchandising and driving sales of our Heavyside products
• Sales & Business development: Drive sales growth by identifying new opportunities, building relationships with customers and providing expert product knowledge.
• Customer service Excellence: Ensure the highest levels of customer satisfaction through proactive service and effective problem solving.
• Stock & Inventory control: Oversee stock management processes, including ordering, receiving and maintaining accurate stock records.
• Housekeeping: To ensure that the Builders Warehouse, yard and showroom areas are kept clean, tidy and current.
• Operational efficiency: ensure smooth daily operations, including compliance with health & safety regulations and company procedures.
• Financial Management: Manage budgets, control costs and drive profitability across all elements of our Builders Warehouse, Heavyside yard and showroom areas.

What do we offer you?

• Comprehensive induction, and ongoing, training
• Competitive basic salary
• Pension scheme
• Holiday entitlement

Who are we looking for?

• Proven experience in managing a Heavyside builders' merchant with trade counter and showroom or a similar operational role.
• Strong leadership skills with the ability to coach, develop, and motivate a team.
• Commercial awareness and a track record of achieving sales targets and driving business growth.
• Excellent communication and customer service skills.
• Strong organisational and problem-solving abilities.
• Knowledge of building materials and construction products, particularly heavyside items.
• Commitment to health & safety and a strong understanding of relevant regulations.
• A proactive and results-driven mindset.