Build Engineer

Charles Square Limited; Hemel Hempstead; On-site; GBP 30,000 - 36,000; Full time

Job summary

A technology services partner is seeking a Build Engineer in Hemel Hempstead. The role focuses on user provisioning, Microsoft Intune, and ensuring compliance with processes. The ideal candidate has strong IT service experience, excellent communication skills, and a keen attention to detail. This position offers a competitive salary, benefits including gym membership and 31 days annual leave, and the opportunity to work with advanced technologies.

Benefits

31 days annual leave

Gym Membership

Social Events

Cinema Tickets

Training

Cycle to work scheme

Pension

Qualifications

• Previous experience working in an IT Managed Service Provider (MSP) or similar multi-client environment.
• Strong interest in technology and continuous improvement of processes.
• High attention to detail and commitment to delivering high-quality work.
• Excellent customer service and communication skills.

Responsibilities

• Ensure new users, devices, and software are delivered efficiently.
• Build and configure Windows devices using Microsoft Intune and Autopilot.
• Manage user accounts in Active Directory and Microsoft 365.

Skills

Configuring Microsoft Intune

Device provisioning profiles

Remote management

Microsoft 365 user provisioning

Active Directory troubleshooting

Documentation

Customer service

Job description

Build Engineer

Charles Square
Hemel Hempstead, Hertfordshire, HP2 7TE

£35,815 per year – estimated
Full time
NEW

About Charles Square

Charles Square (CSq) is a Technology Services Partner servicing the financial sector and regulated businesses. CSq offers Enterprise Support, Security, Strategy and Supply solutions that set a high bar on reliability, security, and customer experience. CSq is ISO27001 certified and Microsoft Cloud and Solutions Partner. Our goal is to help companies transform and innovate using technology.

Working for CSq will give you first‑hand access to world‑class technologies, exciting new applications, bespoke software products, fantastic clients, and a talented team.

Role Outline – Service Desk Engineer

We are seeking a detail‑oriented IT Technician with strong experience in workstation deployment and user provisioning. As a key member of our Service Desk team, you will ensure new users, devices, and software are delivered to clients efficiently, accurately, and to a high standard.

Working across a wide range of clients, you will build and configure Windows devices using Microsoft Intune and Autopilot, provision user accounts in Active Directory and Microsoft 365, and ensure compliance with defined processes and asset management requirements.

Your structured and consistent approach to documentation, testing, and quality control is essential. You will also contribute to improving and automating provisioning workflows to drive operational efficiency.

This is a customer‑focused role where professionalism and clear communication are key, as you may interact with senior stakeholders and end users throughout the delivery process.

What you will need to succeed

• Previous experience working in an IT Managed Service Provider (MSP) or similar multi‑client environment
• Strong interest in technology and continuous improvement of processes
• Ability to manage workload independently and prioritise multiple tasks
• High attention to detail and commitment to delivering high‑quality work
• Excellent customer service and communication skills

Required Skills

• Hands‑on experience configuring, maintaining, and supporting Microsoft Intune & Autopilot
• Device provisioning profiles, deployment policies, hardware hash management
• Remote management, compliance policies, and endpoint security configuration
• Strong understanding of Microsoft 365 user provisioning & lifecycle management
• Experience troubleshooting Active Directory (on‑prem & Azure AD/Entra ID)
• Knowledge of Conditional Access and MFA configuration
• Previous Service Desk or workstation deployment experience (3+ years preferred)
• Experience working in a multi‑tenant MSP environment
• Ability to produce and maintain accurate technical and operational documentation
• Comfortable with standardized builds and following defined SLA‑driven processes

Company Benefits

• 31 days annual leave
• Gym Membership
• Social Events
• Cinema Tickets
• Training
• Cycle 2 work scheme
• Pension