Buffet Restaurant Shift Manager

Butlin's; England; On-site; GBP 27,000 - 35,000; Full time

Job summary

Butlin's is looking for a Shift Manager to lead the team in the Buffets restaurant. In this role, you'll ensure the delivery of excellent guest experiences while maintaining high operational standards. We seek an experienced leader who thrives in dynamic environments, focusing on guest satisfaction and team engagement.

Qualifications

• Experienced leader from within a volume-led F&B environment.
• Strong leadership skills to motivate the team.
• Confident in managing multiple priorities.

Responsibilities

• Main point of contact for the team in the Buffets restaurant.
• Ensure operational plans and standards are fulfilled.
• Support and coach the team to enhance guest experience.

Skills

Leadership

Guest Satisfaction

Training and Coaching

Job description

View more categories View less categories Sector Hospitality & Catering Function Hospitality Contract Type Permanent Hours Full Time

Description

About the Role

The Shift Manager will be the main point of contact for the team during their working day in the Buffets restaurant department. Reporting to the Venue Manager, the Shift Manager will ensure that daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team members are in the right place at the right time to manage fluctuating guest demand while maintaining operational standards and guest experience. You will support and coach the team to deliver a great experience and drive key targets such as add-on sales or promotions. This is an operational, guest-facing role, and all non-guest facing tasks will be allocated within your working week to maximize your time within the venue and with guests.

Typical working hours are 40 hours per week, over 5 days out of 7, with split shifts. Breakfast shifts are from 7:30 am to 12 pm, and dinner shifts are from 4 pm to 8 pm.

About You

We are looking for an experienced leader from within a volume-led F&B environment who can support the team to deliver excellent service. You will prioritize guest satisfaction, have experience in training and coaching staff in a dynamic environment, and ensure the delivery of high standards of speed and quality in service.

You should be confident in directing and responding to various situations while maintaining consistent brand standards. Strong leadership skills are essential to motivate and engage your team, especially during peak times, and to manage multiple priorities effectively.

If you're interested, please submit your CV and answer a few questions via the apply now button. For questions or adjustments during the application process, please contact us via email.

About Butlin's

At Butlin's, we're all about fun, excitement, and adventure! For over 80 years, we've been providing memorable experiences for our guests, from family breaks to adult-only weekends. Our culture is highly valued, emphasizing creating smiles, teamwork, and caring for each other. Join us during this exciting time and be part of our vibrant team!