Broughton - STARS Front of House, Brand Ambassador,

Securitas; Broughton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading security service provider in Broughton seeks an experienced Front of House, Brand Ambassador to deliver high-end customer service in a corporate environment. The role involves greeting visitors, maintaining a professional appearance, and ensuring a welcoming atmosphere. Ideal candidates will have strong communication skills and a passion for providing exceptional service. Competitively paid at £12.69 per hour with various company benefits including pension and gym discounts.

Benefits

Company pension and advice

Life assurance scheme

Discounted gym memberships

Wellness advice and support

Cycle to work scheme

Qualifications

• 5 years checkable history.
• Experience in Customer Service or Front of House role ideally within a corporate environment.
• Demonstrate integrity, vigilance, and helpfulness.

Responsibilities

• Meet and greet all staff, visitors and contractors professionally.
• Deliver a consistently high-end customer-focused experience.
• Ensure the workplace is visually of a high standard.
• Assist in emergency situations.
• Build strong rapport with customers.

Skills

Exceptional Customer service skills

Computer literate

Outstanding written, verbal and oral communication skills

Flexible and professional

Initiative and adaptability

Tools

MS Office

GSuite

Job description

Job Description

We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in Broughton, CH4 0DR

STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management / Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

• Monday - Friday
• 29 hours per week
• Shifts between 0700hrs - 1600 hrs

30 min per day unpaid break.

£12.69Per Hour

Responsibilities

• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and / or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Qualifications

Essential criteria

• 5 year checkable history
• Exceptional Customer service skills
• Computer literate
• Highest quality personal appearance
• Flexible, professional and adept at working under pressure
• Outstanding written, verbal and oral communication skills
• Customer oriented with a passion for high-level service
• Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
• Polite and proactive
• Punctual and trustworthy
• Able to use initiative and highly adaptable
• Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
• Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on

Additional Information

Company Benefits

Health & Wellbeing

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans

Lifestyle Benefits

• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage Advise
• Payroll ISA's
• Eligibility for Costco Membership

Learning & Development

• Support with further education
• 100's of eLearning courses
• Accredited courses by C&G, ILM, IOSH and SIA
• Leadership Development programs both local and global