Brokerage Clerk

United Parcel Service of America, Inc.; Coventry; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading logistics company in Coventry is seeking an Ocean Freight Clerk to manage ocean shipments and documentation. The role requires strong communication skills, problem-solving abilities, and attention to detail, ideal for those with customer service experience. This full-time position offers a salary of £12.21 per hour with opportunities for career growth and comprehensive training.

Benefits

Employee Discounts

Career Growth Opportunities

Comprehensive Training

Qualifications

• Experience in customer service and a similar environment is a plus.
• Flexibility in shift hours to cover holidays; full-time 40 hours per week, Monday to Friday.

Responsibilities

• Handle and coordinate ocean shipments from booking to delivery.
• Prepare and process all necessary shipping documentation.
• Handle customer queries professionally and speedily.
• Accurately enter and manipulate data related to shipments.
• Resolve shipping discrepancies and address any issues.

Skills

Communication skills

Problem-solving

Customer-centric attitude

Attention to detail

Self-motivation

Tools

Microsoft Word

Microsoft Excel

Job description

An Ocean Freight Clerk at UPS performs a variety of general office and administrative duties related to ocean freight shipping. This full‑time role is a key part of the logistics team, ensuring that shipments are handled efficiently and accurately from start to finish.

What You’ll Get

• Hourly Pay: £12.21 per hour.
• Employee Discounts: Access to discounts at major retailers (like Apple), cinemas, and attractions (such as Alton Towers and The London Eye).
• Career Growth: Opportunities to progress within the company, thanks to our 'promotion from within' policy.
• Comprehensive Training: You will receive the necessary training to excel in your role and develop new skills.

What You’ll Do

• Shipment Management: Handle and coordinate ocean shipments from booking to delivery, ensuring all customer and company policies are met. Invoicing shipments (internal and external) and invoice control, accrual management, profit and loss responsibility on shipment/file level.
• Documentation: Prepare and process all necessary shipping documentation, including customs clearance and customs house brokerage.
• External Customer Interaction: Handle customer queries professionally and speedily.
• Internal Customer Interaction: Work with ocean freight product, pricing, business development, sales and overseas operations.
• Data Entry and Auditing: Accurately enter and manipulate data related to shipments in freight forwarding systems.
• Problem‑Solving: Resolve shipping discrepancies and address any issues that arise during the shipping process.
• Communication: Polite, professional, and confident communication skills to interact with customers, carriers, and colleagues.
• Customer‑Centric Attitude: A flexible and friendly attitude with a customer‑centric approach.
• Environment: Ability to work in a fast‑paced, time‑specific, and targeted environment.
• Software: Working knowledge of Microsoft Word and Excel.
• Work Style: Self‑motivation, a well‑organised approach, and the ability to work well as part of a team.
• Experience: Experience in customer service and a similar environment is a plus; experience working with deadlines and a strong attention to detail.
• Shift hours: Flexibility in shift hours to cover holidays; full‑time 40 hours per week, Monday to Friday.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow – people with a unique combination of skill and passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Employee Type

• Permanent

Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.