Broker Support Technician

The Recruiter Ltd; Southend-on-Sea; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading recruitment agency seeks an experienced candidate for a permanent position focusing on service delivery and compliance in insurance operations. The role will involve supervising processes, maintaining records, and collaborating with clients and internal teams to enhance operations. The ideal candidate should have a broad spectrum of experience in insurance procedures, particularly IBA and premium processing.

Benefits

Competitive market salary

Benefits package

Qualifications

• Broad experience in insurance-related roles.
• Knowledge in IBA and premium processing.
• Strong communication skills for client interactions.

Responsibilities

• Supervise service delivery by third-party providers.
• Maintain accurate placement records and compliance.
• Collaborate with teams to address operational issues.

Skills

Service Delivery

Compliance Procedures

Operations Management

Client Collaboration

Auditing

Job description

Salary: Not specified

Location: Southend on Sea, Essex

Job Type: Permanent

Ref: SJP230787

• Supervise the service delivery by third-party providers.
• Maintain knowledge of end-to-end processes related to IBA, Premium Processing, Claims, and all middle office duties.
• Preparing placement documentation, ensuring adherence to minimum standards and relevant market compliance procedures.
• Initiate and supervise premium processing operations, assisting processing technicians in resolving queries as necessary.
• Maintain an accurate and compliant record of placements.
• Utilise pertinent market and internal systems to facilitate the placement process.
• Support the internal File Audit process, collaborating with the File Review and Internal Audit team as required.
• Collaborate with clients and brokers to address Cash & Credit Control issues, identify root causes of recurring problems, and suggest process changes to drive enhancements.
• Establish and cultivate relationships with vital colleagues and stakeholders, including:
• Risk Management and Compliance
• Information Technology and Digital Management
• Reporting Business Entity
• Team Operations
• Insurance Broking Authority (IBA)
• Claims Management

Hybrid

Permanent

Competitive market salary and benefits

This client is seeking a candidate with a broad spectrum of experience, please submit your CV for consideration.

The Recruiter Insurance Specialists are acting as a Recruitment Agency