Broker Support Technician

The Recruiter Ltd; Chelmsford; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading company is seeking a knowledgeable professional to supervise service delivery in the insurance sector. This permanent role involves maintaining compliance with procedures, managing placements, and collaborating with clients and internal teams to enhance process efficiency. Candidates with broad experience in insurance operations are encouraged to apply.

Benefits

Competitive market salary and benefits

Qualifications

• Broad spectrum of experience in insurance processes is required.

Responsibilities

• Supervise service delivery by third-party providers.
• Maintain knowledge of end-to-end processes related to IBA, Premium Processing, Claims.
• Collaborate with clients and brokers to address Cash & Credit Control issues.

Skills

Supervision

Compliance Management

Stakeholder Engagement

Job description

Salary: Not specified

Location: Chelmsford, Essex

Job Type: Permanent

Ref: SJP230796

• Supervise the service delivery by third-party providers.
• Maintain knowledge of end-to-end processes related to IBA, Premium Processing, Claims, and all middle office duties.
• Preparing placement documentation, ensuring adherence to minimum standards and relevant market compliance procedures.
• Initiate and supervise premium processing operations, assisting processing technicians in resolving queries as necessary.
• Maintain an accurate and compliant record of placements.
• Utilise pertinent market and internal systems to facilitate the placement process.
• Support the internal File Audit process, collaborating with the File Review and Internal Audit team as required.
• Collaborate with clients and brokers to address Cash & Credit Control issues, identify root causes of recurring problems, and suggest process changes to drive enhancements.
• Establish and cultivate relationships with vital colleagues and stakeholders, including:
• Risk Management and Compliance
• Information Technology and Digital Management
• Reporting Business Entity
• Team Operations
• Insurance Broking Authority (IBA)
• Claims Management

Hybrid

Permanent

Competitive market salary and benefits

This client is seeking a candidate with a broad spectrum of experience, please submit your CV for consideration.

The Recruiter Insurance Specialists are acting as a Recruitment Agency.