Broker Support

i2i Recruitment; Cheltenham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency in Cheltenham is seeking two Broking Support professionals to assist in a dynamic environment. This position offers a chance to build a career in commercial insurance, working closely with Brokers. Key responsibilities include handling quotes, producing reports, and maintaining data accuracy. Must-have skills include experience with Acturis and strong attention to detail. Enjoy generous leave, hybrid working, and comprehensive training while advancing your career in insurance.

Benefits

30+ days off

5% employer pension contribution

Private medical insurance

Paid volunteering days

Qualifications

• Experience using Acturis is essential.
• Some prior knowledge of the insurance sector is preferred.
• Ability to manage multiple tasks effectively.

Responsibilities

• Run quotes through open-market portals.
• Capture risk details and produce quotation reports.
• Chase insurers for terms and renewals.
• Handle the preparation of policy packs and confirmations.

Skills

Attention to detail

Time-management

Team collaboration

Tools

Acturis

HubSpot

Job description

Overview

Broking Support x 2 – Cheltenham. Salary c. £30k.

Both roles are replacements for current team members who are progressing into Account Handler/Junior Broker roles. If you want more than “just a support role” — and you're serious about building a career in commercial insurance — this is where it starts. Our Brokers are the heartbeat of our business — and as Broking Support, you'll be the engine that keeps everything moving. You'll work side-by-side with expert Brokers, helping deliver standout service while building the skills you need to step into an Account Handler or Junior Broker role. This is a fast-paced, process-driven role with just enough client exposure to keep things interesting — perfect for someone who loves getting things right and wants a clear career path in insurance.

What You'll Be Doing

• Running quotes through open-market portals
• Capturing risk details and producing sharp quotation reports
• Chasing insurers for terms and renewals
• Using Acturis to create policies, raise invoices, and process acceptances
• Handling MTAs like a pro
• Preparing policy packs, cover notes and confirmations
• Creating key docs (No Claims, NDAs, “To Whom It May Concern” letters)
• Keeping data clean, accurate, and compliant
• Jumping into team projects when needed

Must-Haves

• Experience using Acturis
• Some insurance knowledge already under your belt
• Razor-sharp attention to detail
• Strong organisation and time-management skills
• Happy juggling tasks in a busy environment
• A collaborative, team-first mindset

Nice-to-Haves

• Exposure to commercial insurance or client support
• HubSpot experience
• Ambition to move into broking (we LOVE this !)

Why You'll Love It Here

• 30+ days off, including your birthday
• Hybrid working
• Office closed over Christmas (no annual leave needed!)
• 5% employer pension contribution
• Laptop, iPhone & full tech setup
• Monthly allowance for wellness, travel, tech & food
• Private medical insurance (add family if you want)
• Paid volunteering days (up to 10 per year)
• Full insurance training + support to achieve Cert CII
• A genuine, mapped-out route into broking

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.