Broker Success Manager – 29194

The Emerald Group; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A growing insurance firm is seeking a dynamic BSM for a remote position. The role involves updating insurance contracts, managing broker relations, and providing premium onboarding services. Proficiency in German and English, along with experience in the insurance sector, is essential for success in this position. This is a permanent role intended for individuals who excel in communication and teamwork.

Qualifications

• Proven track record of working well across teams in an international environment.
• Background or experience in the insurance business is a must-have.
• Fast learner with a process-oriented mindset.

Responsibilities

• Update insurance contracts upon brokers’ requests, managing a dedicated inbox.
• Own contracts recognition for the German and Austrian Sales teams.
• Provide premium onboarding for top brokers to ensure frictionless post-sales journey.

Skills

Business proficiency in German

Business proficiency in English

Excellent communication skills

Interpersonal skills

Process-oriented mindset

Job description

As they expand their operations, they are looking for a dynamic BSM to join their team

• Location: Remote (Germany or France based)
• Category: Broking
• Type: Permanent

Key Duties

• Update their insurance contracts upon brokers’ requests. For that you’ll be owner of a dedicated inbox and you’ll handle a high volume of brokers interactions. This requires to respect their SLA in order to insure a top satisfaction rate
• Own the contracts recognition of the German and Austrian Sales teams. This ownership is key as it’s both a revenue-related and a cross-team topic. It’ll be your job to make sure the deals they close are easy to onboard by the CSM team post-signature
• Offer premium onboarding for their top brokers to make sure that they have a frictionless post-sales journey.
• Business proficiency in written and spoken German and English
• Background or experience in the insurance business is a must-have
• Excellent communication, presentation, and interpersonal skills. Proven track record of working well across teams in an international environment
• Process-oriented mindset with the ability to get things done. Fast learner.