Broker Relations & Account Support Specialist

Cigna; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading international medical insurer is seeking an Account Support Specialist in Glasgow. You will manage broker accounts, ensuring exceptional service and timely resolutions to inquiries. The ideal candidate has customer service experience, is detail-oriented, and possesses strong interpersonal skills. This role offers full-time hours with shift rotation and opportunities for career progression.

Qualifications

• Minimum of 12 months experience in medical administration or customer service.
• Ability to meet/exceed targets and manage multiple priorities.
• B2B experience preferred but not necessary.

Responsibilities

• Serve as a dedicated account manager for brokers, delivering exceptional service.
• Proactively follow up on broker requests and ensure timely resolution.
• Identify and recommend process improvements to enhance broker experience.

Skills

Strong relationship management and interpersonal skills

Excellent attention to detail

Strong written and verbal communication skills

Self-starter with the ability to work independently

Proficient in Microsoft Office applications

Job description

A leading international medical insurer is seeking an Account Support Specialist in Glasgow. You will manage broker accounts, ensuring exceptional service and timely resolutions to inquiries. The ideal candidate has customer service experience, is detail-oriented, and possesses strong interpersonal skills. This role offers full-time hours with shift rotation and opportunities for career progression.