Broker Liaison Team Lead — Hybrid & Mortgage Support

OSB Group; Chatham; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading specialist mortgage lender in Chatham is seeking a Broker Liaison Team Manager to lead a team in providing exceptional support to mortgage intermediaries. The role requires strong leadership skills, a background in finance, and a focus on customer service. Responsibilities include managing workflow, coaching team members, and ensuring service level agreements are met. A competitive salary and attractive benefits are offered.

Benefits

Discretionary annual bonus up to 12.5%

28 days annual leave plus bank holidays

Contributory pension scheme

Life Assurance (4x salary)

Access to Private Medical Insurance

Hybrid working options

Qualifications

• Previous line management experience is essential.
• Experience in the financial industry is preferred.
• Experience in a contact centre role with a confident telephone manner.

Responsibilities

• Manage the Broker Liaison Team and provide leadership.
• Monitor workflow and manage SLAs/KPIs.
• Act as an escalation point for queries and dissatisfaction.

Skills

Line management experience

Telephone communication skills

Attention to detail

Customer service skills

Knowledge of FCA regulations

Job description

A leading specialist mortgage lender in Chatham is seeking a Broker Liaison Team Manager to lead a team in providing exceptional support to mortgage intermediaries. The role requires strong leadership skills, a background in finance, and a focus on customer service. Responsibilities include managing workflow, coaching team members, and ensuring service level agreements are met. A competitive salary and attractive benefits are offered.