Broker Executive

Veolia; Cannock; On-site; GBP 26,000; Full time

Job summary

A leading environmental services company is seeking a Broker Executive in Cannock. This role involves delivering exceptional customer service, actively resolving inquiries, and promoting products. The ideal candidate demonstrates a customer-first attitude and possesses strong planning and communication skills. The company offers a supportive work environment with numerous benefits, including extensive training and development opportunities.

Benefits

25 days of annual leave

Subsidised lunch

Company pension scheme

Discounts on groceries and retailers

Support for physical and mental health

Paid volunteering day

Ongoing training opportunities

Qualifications

• Proven ability to put the customer first, face to face or over the phone.
• Enjoy working as part of a team and thrive under pressure.
• Strong planning and organisational skills.
• Passion for personal and professional growth.

Responsibilities

• Answering and recording all inbound calls and emails.
• Building strong relationships with customers.
• Seeking ways to improve customer experience.
• Promoting Veolia's products and services.

Skills

Customer first approach

Effective communication

Teamwork

Planning and organisation

Interpersonal skills

Attention to detail

Proactivity

Adaptability

Typing speed

Basic understanding of business finance

Proficient in Google Office Applications

Education

NVQ Level 2 in Customer Services

5 GCSEs grade C or above including Maths and English

Job description

Broker Executive

Salary: £25,400.00 per annum plus Veolia benefits and pension

Hours: 40 hours per week Monday - Saturday, including a minimum of 2 Bank Holidays per year.

Location: Cannock, WS11 8JP

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What will you be doing:

• Answering and recording all inbound calls and emails — ensuring resolutions are arranged and communicated effectively
• Always putting our customers first and finding personalised solutions to meet their needs.
• Building strong relationships with both internal and external customers to ensure we deliver the best service.
• Constantly seeking ways to improve the customer experience and resolve any challenges they may face.
• Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality.
• Supporting the business by promoting Veolia’s products and services to our customers.
• Embracing a curious and proactive attitude to continuously develop our knowledge and skills.
• Working collaboratively with other teams to deliver timely resolutions for our customers.
• Bringing your best self to work every day to achieve targeted growth and provide exceptional service.

What we're looking for:

• Proven ability to put the customer first, whether it’s face to face or on the phone.
• Ability to listen to customers and understand their needs, ensuring effective communication.
• Enjoy working as part of a team and thrive under pressure, with a flexible and can-do approach.
• Strong planning and organisational skills to deliver excellent service.
• Great interpersonal skills and attention to detail in everything we do.
• Proactive, adaptable, and willing to go the extra mile for our customers.
• Passion for personal and professional growth, and a commitment to exceeding expectations.
• Open to a broad range of activities and able to adapt to changing business needs.
• Good attention to detail, speed of typing, and a friendly telephone manner.
• A basic understanding of business finance and customer profitability.
• Proficient in using Google Office Applications and able to learn new systems quickly.
• Take initiative and have a genuine interest in going above and beyond for customers.
• Relevant qualifications such as NVQ Level 2 in Customer Services and at least 5 GCSEs grade C or above including Maths and English.
• Right to work in the UK.

What we can offer you:

• 25 days of annual leave
• Facilities parking and subsidised lunch
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Resources to support your physical, mental and financial health
• One paid day’s leave every year to volunteer and support your community
• Ongoing training and development opportunities

What’s next?

Apply today, so we can make a difference for generations to come.

We’re proud to have been named one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This recognition reflects our commitment to our people and demonstrates that Veolia is not just transforming the environment, but also what it means to have a rewarding, purposeful career.

We’re dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme and meet the minimum criteria for our roles.

We’re also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.