Broadcast Tech Support Specialist - Remote & Onsite

Ross Video; Reading; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading video technology company located in Reading, UK, is seeking a Technical Support Specialist to provide expert assistance for their products. The role involves helping customers resolve technical challenges both remotely and onsite, ensuring a high-quality customer experience. Candidates should possess a strong technical background in broadcast systems, customer service experience, and excellent troubleshooting skills. The company offers competitive salaries and various perks in an energizing environment.

Benefits

Competitive salaries

Flexible hours

Generous paid time off

Fitness/wellness allowance

Employee share ownership program

Development support

Social activities and events

Qualifications

• Proficient in the English language (read, write, speak).
• Able to work on multiple projects simultaneously.
• Strong attention to detail with accurate record keeping.

Responsibilities

• Assist customers with technical setup and troubleshooting.
• Take ownership of customer issues and ensure resolution.
• Research and diagnose issues to identify solutions.
• Provide accurate feedback to customers promptly.
• Document knowledge in technical notes and articles.

Skills

Technical background in broadcast systems

Customer service experience

Troubleshooting skills

Detail oriented

Interpersonal skills

Analytical skills

Knowledge of Salesforce

Knowledge of Zendesk

SMPTE 2110 knowledge

Multilingual

Education

Additional education and computer courses

Job description

A leading video technology company located in Reading, UK, is seeking a Technical Support Specialist to provide expert assistance for their products. The role involves helping customers resolve technical challenges both remotely and onsite, ensuring a high-quality customer experience. Candidates should possess a strong technical background in broadcast systems, customer service experience, and excellent troubleshooting skills. The company offers competitive salaries and various perks in an energizing environment.