British Sugar Services Associate

British Sugar; Peterborough; On-site; GBP 31,000 - 34,000; Full time

Job summary

A leading sugar producer in the UK seeks a dedicated individual to enhance relationships with growers while providing exemplary support and administration. This role involves managing inquiries, ensuring data accuracy, and fostering communications and partnerships that align with our agricultural objectives. Candidates should have strong customer service experience and qualifications in Maths and English. Competitive salary of £31,840.00 to £33,696.00.

Responsibilities

• Develop and nurture relationships with growers.
• Provide support and administration to our Growers.
• Maintain high standards of data entry accuracy.

Skills

Experience of working in a customer service environment

Experience of managing and resolving complaints

Sales and administration experience preferably in an agricultural environment

Experience of working with a CRM system

Experience of operating ERP systems (e.g. Croplands and JDE)

Ability to professional handle all types of enquiries

Ability to explain complex information clearly and simply

Education

5 GCSE’s or equivalent including Maths and English

Job description

British Sugar is a home‑grown success story and one of the most efficient and competitive beet processers in the world. Around 3,500 farmers based in East Anglia and the East Midlands supply our four advanced manufacturing sites with eight million tonnes of sugar beet every year. We, in turn, make this into over 1 million tonnes of sugar, serving customers across the UK, Ireland and increasingly growing commercially in the EU and world sugar markets.

Salary

Range £31,840.00 to £33,696.00

Core Accountabilities

• Proactively develop and nurture relationships with growers, providing regular dialogue with timely, relevant information, using a range of communication channels
• Signpost growers to Agriculture’s range of services including agronomic support, commercial soil sampling and agricultural lime services, and the use of the My British Sugar portal
• Share contract, seed and science‑based knowledge with the Growers
• Respond and act on queries whilst involving the relevant internal stakeholders
• Validation of on‑farm roles such as the Contract Decision Maker and Agronomist, to ensure accuracy of account data
• Telephone support service to our Growers and industry partners based on our segmentation and offer packages
• Deliver portfolios as assigned by line manager to include weekly settlements, Grower communications, data reconciliation, authorisation management and seed account
• Build and maintain relationships with individual Growers to engender a feeling that we care and capture all interactions within the Agriculture Customer Relationship Management (CRM) system
• Provide full administrative support for the annual contracting process
• Maintain the highest standards of data entry accuracy to include Grower and industry partner GDPR consents and communications

Job Purpose

Reporting to the British Sugar Services Team Leader, this role is responsible for developing and strengthening relationships with our Growers and Partners in support of Agriculture’s crop area, yield and relationship management objectives. This is a great opportunity to be part of a team who provide first‑class support and administration to our Growers that exceeds expectations. This role is also responsible for delivering relevant relationship and administration portfolios.

Skills, Knowledge & Competencies

• Experience of working in a customer service environment is essential
• Experience of managing and resolving complaints
• 5 GCSE’s or equivalent including Maths and English
• Sales and administration experience preferably in an agricultural environment
• Experience of working with a CRM system
• Experience of operating ERP systems (e.g. Croplands and JDE)
• Ability to professional handle all types of enquiries raised by growers and other industry stakeholders
• Ability to explain complex information clearly and simply