British Sugar Services Associate

British Sugar Plc; Cambridgeshire and Peterborough; On-site; GBP 31,000 - 34,000; Full time

Job summary

A leading agricultural company in Cambridgeshire is looking for a dedicated professional to nurture relationships with growers and provide administrative support. Ideal candidates will have strong customer service skills and experience with CRM systems, ensuring timely communication and data accuracy. This role offers a salary range of £31,840 to £33,696, fostering an inclusive work environment.

Qualifications

• Experience of working in a customer service environment is essential.
• Sales and administration experience preferably in an agricultural environment.
• Ability to professionally handle all types of enquiries raised by growers and other industry stakeholders.

Responsibilities

• Develop and nurture relationships with growers.
• Provide administrative support for the annual contracting process.
• Maintain data entry accuracy for Grower and industry partner GDPR consents.

Skills

Customer service experience

Complaint management

CRM system experience

Communication skills

Administrative support

Education

5 GCSEs including Maths and English

Tools

ERP systems (e.g., Croplands, JDE)

Job description

• Proactively develop and nurture relationships with growers, providing regular dialogue with timely, relevant information, using a range of communication channels
• Signpost growers to Agriculture's range of services including agronomic support, commercial soil sampling and agricultural lime services, and the use of the My British Sugar portal
• Share contract, seed and science-based knowledge with the Growers
• Respond and act on queries whilst involving the relevant internal stakeholders
• Validation of on-farm roles such as the Contract Decision Maker and Agronomist, to ensure accuracy of account data
• Telephone support service to our Growers and industry partners based on our segmentation and offer packages
• Deliver portfolios as assigned by line manager to include weekly settlements, Grower communications, data reconciliation, authorisation management and seed account
• Build and maintain relationships with individual Growers to engender a feeling that we care and capture all interactions within the Agriculture Customer Relationship Management (CRM) system
• Provide full administrative support for the annual contracting process
• Maintain the highest standards of data entry accuracy to include Grower and industry partner GDPR consents and communications, Reporting to the British Sugar Services Team Leader, this role is responsible for developing and strengthening relationships with our Growers and Partners in support of Agriculture's crop area, yield and relationship management objectives. This is a great opportunity to be part of a team who provide first-class support and administration to our Growers that exceeds expectations. This role is also responsible for delivering relevant relationship and administration portfolios.
• Experience of working in a customer service environment is essential
• Experience of managing and resolving complaints
• 5 GCSE's or equivalent including Maths and English
• Sales and administration experience preferably in an agricultural environment
• Experience of working with a CRM system
• Experience of operating ERP systems (e.g. Croplands and JDE)
• Ability to professional handle all types of enquiries raised by growers and other industry stakeholders
• Ability to explain complex information clearly and simply
• We are committed to creating an environment where all our people are treated with respect and given the opportunities to succeed. We want British Sugar to be a great, inclusive place to work for everyone.
• Range £31,840.00 to £33,696.00