Bridal Customer Care Advisor - Remote & Flexible Hours

WED2B LIMITED; Milton Keynes; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading bridalwear company seeks a Customer Care Representative to provide exceptional service to brides. Responsibilities include responding to phone calls, emails, and social media queries, ensuring timely responses and processing returns. The role offers a temporary contract at a competitive hourly rate, with additional benefits like employee discounts. This position requires flexibility in working hours and a strong desire to support customers throughout their journey.

Benefits

Employee discounts

Enhanced maternity and paternity leave

Volunteer time off

Qualifications

• Desire to provide exceptional service.
• Understanding of various social media platforms.
• Great written and verbal communication skills.

Responsibilities

• Answer phones, emails, live chats, and social media queries.
• Respond to queries within specified timescales.
• Access multiple social media accounts and internal databases.
• Process returns and refunds.

Skills

Exceptional service orientation

Social media proficiency

Strong communication skills

Flexibility in hours

Job description

A leading bridalwear company seeks a Customer Care Representative to provide exceptional service to brides. Responsibilities include responding to phone calls, emails, and social media queries, ensuring timely responses and processing returns. The role offers a temporary contract at a competitive hourly rate, with additional benefits like employee discounts. This position requires flexibility in working hours and a strong desire to support customers throughout their journey.