Breast Services Coordinator (Multi-Site)

Bupa; London; On-site; GBP 40,000; Full time

Job summary

An established industry player is seeking a dedicated Breast Services Coordinator to enhance patient care across their clinics. In this pivotal role, you'll be at the forefront of delivering a seamless breast care service, coordinating patient journeys, and ensuring high standards of customer service. With a focus on collaboration and communication, you'll work closely with healthcare professionals and patients alike, making a significant impact on their experiences. This is a fantastic opportunity to be part of a caring organization that values its employees and promotes health and wellbeing through a range of benefits and a supportive work environment.

Benefits

25 days holiday plus options to buy/sell

Bupa health insurance

Enhanced pension plan

Life insurance

Travel cost support

Discounted gym sessions

Free onsite massages

Annual awards ceremony participation

Qualifications

• Experience in healthcare administration and managing patient interactions.
• Proven ability to deliver high-quality customer service and manage complaints.

Responsibilities

• Coordinate breast care services across multiple sites ensuring timely diagnostics.
• Manage patient registrations and payment processes efficiently.

Skills

Healthcare Administration

People Management

Customer Service

Complaint Management

Patient Interaction

Training Delivery

Education

A Level Qualification

Job description

Job Description:

Job Title: Breast Services Coordinator

Location: Cromwell Hospital, 164-178 Cromwell Road, Kensington, London SW5 0TU , and Clinics.

Department: Mammography

Salary: circ £39,600 per annum, plus Bupa Benefits.

Contract: Permanent

Hours: Full time / 37.50 hours per week (Mon-Fri)

We make health happen

As a Clinician at Bupa our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients each and every day.

You’ll make this happen by

As the breast services coordinator you will be responsible for the delivery of a coordinated Breast care service within across Cromwell hospital and clinic sites.

Under the general guidance of the Breast care service manager/lead mammographer, you will be responsible for all activities in the symptomatic breast clinics and provide a link between Hospital, Patients, Consultant and other service users.

You will be coordinating patient registration, preparation of outpatient accounts, receipting payment for hospital services, booking follow up appointments and further diagnostic examinations utilizing RIS and reconcile the performed imaging requests with Compucare.

• To interact with patients, consultants, staff and visitors in a way that will create an experience in accordance with the BUPA code: putting customers at the centre of the service

• To ensure there is radiologist and surgical cover for all breast pathway sessions at Cromwell, Basinghall and London medical, escalating concerns to the breast services lead or divisional manager as appropriate

• To attend fortnightly breast services meetings raising any clinical or operational concerns

• To coordinate a patient, journey across multiple sites to ensure the patient receives timely diagnostics

• To ensure all patients who have undergone biopsies have results returned and escalate any non-returns as appropriate in line with service KPIs

• To monitor utilisation of breast clinics across sites and alert any areas of concern to management

• To train administrative staff in supporting one stop breast clinics offering support with RIS, BOSS and compucare training where needed.

• To be fully conversant in all areas of Reception and cover where needed; either Main Reception or other areas where patients are “arrived” in a department.

• Actively Meet and Greet patients and visitors in a warm, respectful and courteous manner at all times , acting in a way that actively contributes to the promotion and improvement of the Cromwell Hospital and BUPA clinics brand

Key Skills / Qualifications needed for this role;

• Qualified to A level standard

• Healthcare Administration Experience

• People Management experience

• Managing Complaints and concerns

• Direct facing Patient/Client interaction

• Proven experience of delivering customer services to an exceptionally high standard.

• Delivery of training

Benefits:

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Support with travel costs via a season ticket loan or cycle2work

• Discounted access to online gym sessions through Gympass

• Various other benefits and online discounts

• Free onsite massages as a recognition for your hard work

• Opportunity to participate in our annual awards ceremony

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: [e-mail]

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

Time Type:

Full time

Job Area:

Clinical Services

Locations:

Cromwell Hospital London, London Medical