Breast Services Coordinator (Multi-Site)

TN United Kingdom; London; On-site; GBP 40,000; Full time

Job summary

An established industry player in healthcare is seeking a Breast Services Coordinator to enhance patient care across multiple sites. In this full-time role, you'll ensure seamless coordination of breast care services, manage patient interactions, and support clinical operations. With a commitment to high standards in customer service and a collaborative environment, this position offers an opportunity to make a real difference in patients' lives. Join a forward-thinking organization that values its staff and invests in their development, providing a range of benefits to support your well-being and professional growth.

Benefits

Flexible working

Health insurance

Pension

Travel support

Gym discounts

Onsite massages

Participation in awards ceremonies

Qualifications

• Qualified to A level standard.
• Experience in Healthcare Administration and managing complaints.

Responsibilities

• Coordinate Breast care service across multiple sites.
• Handle patient registration and diagnostics using RIS and Compucare.

Skills

Healthcare Administration

Customer Service

Training Delivery

Complaint Management

Education

A Level Standard

Tools

RIS

Compucare

BOSS

Job description

Job Description

Job Title: Breast Services Coordinator

Location: Cromwell Hospital, 164-178 Cromwell Road, Kensington, London SW5 0TU, and Clinics.

Department: Mammography

Salary: approximately £39,600 per annum, plus Bupa Benefits.

Contract: Permanent

Hours: Full time / 37.50 hours per week (Monday to Friday)

About Us

At Bupa, we prioritize health. With no shareholders, we reinvest profits into our business to provide you with the latest technology and support to make a difference to our patients daily.

Your Role

As a Breast Services Coordinator, you will deliver coordinated breast care services across Cromwell hospital and clinic sites. Under the guidance of the Breast Care Service Manager or Lead Mammographer, you will handle activities in symptomatic breast clinics, acting as a link between hospitals, patients, consultants, and other service users.

Your responsibilities include coordinating patient registration, outpatient account preparation, payment processing, booking follow-up appointments, and diagnostics using RIS and Compucare. You will engage with patients, staff, and visitors to ensure a positive experience aligned with Bupa standards.

You will ensure radiologist and surgical coverage for breast pathway sessions at Cromwell, Basinghall, and London medical sites, escalating concerns as needed. Attend fortnightly breast services meetings to raise clinical or operational issues. Coordinate patient journeys across multiple sites to ensure timely diagnostics, monitor biopsy results, and escalate non-returns in line with KPIs. Additionally, you will monitor clinic utilization, report concerns, train administrative staff supporting breast clinics with RIS, BOSS, and Compucare, and provide cover at reception areas, greeting patients warmly to promote the hospital and clinic brands.

Key Skills and Qualifications

• Qualified to A level standard
• Experience in Healthcare Administration
• Experience managing complaints and concerns
• High standards in customer service
• Experience delivering training

Benefits

Flexible working, health insurance, pension, travel support, gym discounts, onsite massages, and participation in awards ceremonies.

Why Join Us?

We are dedicated to helping people live longer, healthier, happier lives. Our purpose drives us to be brave, caring, and responsible in all we do.