Breakdown Controller - Cumbernauld

Kautec Recruitment; Brighton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency seeks a Breakdown Controller for a full-time, office-based role in the Cumbernauld area. Responsibilities include logging customer calls, assigning engineers, and ensuring job progress updates. The position offers a salary between £25,000 and £30,000 and requires strong customer service skills. Interested candidates should apply with their CV for this permanent opportunity to advance their careers.

Qualifications

• Experience in customer service or scheduling roles is preferred.
• Excellent communication skills to deal with clients and internal teams.
• Ability to multitask and manage time efficiently.

Responsibilities

• Log customer calls and repair notifications.
• Assign and allocate engineers to meet requirements.
• Update customers on job progress.
• Ensure jobs are logged in the computer system.

Skills

Customer service

Scheduling

Communication

Problem-solving

Job description

Are you a Breakdown Controller/Maintenance Scheduler/Rental agent living in the Cumbernauld area?

Are you looking for a Monday to Friday office based opportunity?

Full Time, Permanent position, paying up to £30,000 d.o.e.

Roles and Responsibilities of the Breakdown Controller

• To take customer calls and log repair notifications.
• To assign and allocate Field Service Engineers to meet customer requirements.
• To action customer repair, maintenance and breakdown requests in a timely and cost effective manner.
• Keep customers updated on the reported job progress.
• Deal with day to day queries from both internal and external customers.
• Ensure all jobs are entered onto the appropriate in-house computer system.
• To reschedule jobs and resources according to emerging customer needs and resource availability.
• To ensure that all field service vehicle parts sales are recorded accurately and promptly.

If you are actively looking for a new job, as a Breakdown Controller and from a similar background as a Maintenance Controller, Rental Agent, Automotive Service Advisor we are still eager to hear from you and we'll assist you in finding the next step in your career.

Recap

• Location: Cumbernauld area - Office Based
• Day shift: Monday to Friday
• 40 hours per week, 7:30am - 4pm
• Permanent, full time position
• Salary: £25,000 - £30,000

So, what are you waiting for. Get in touch for further details and start that next journey on your career, we're just a click away, apply now with your CV.