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Breakdown Controller - Cumbernauld

Kautec Recruitment

Brighton

On-site

GBP 25,000 - 30,000

Full time

Today
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Job summary

A recruitment agency seeks a Breakdown Controller for a full-time, office-based role in the Cumbernauld area. Responsibilities include logging customer calls, assigning engineers, and ensuring job progress updates. The position offers a salary between £25,000 and £30,000 and requires strong customer service skills. Interested candidates should apply with their CV for this permanent opportunity to advance their careers.

Qualifications

  • Experience in customer service or scheduling roles is preferred.
  • Excellent communication skills to deal with clients and internal teams.
  • Ability to multitask and manage time efficiently.

Responsibilities

  • Log customer calls and repair notifications.
  • Assign and allocate engineers to meet requirements.
  • Update customers on job progress.
  • Ensure jobs are logged in the computer system.

Skills

Customer service
Scheduling
Communication
Problem-solving
Job description

Are you a Breakdown Controller/Maintenance Scheduler/Rental agent living in the Cumbernauld area?

Are you looking for a Monday to Friday office based opportunity?

Full Time, Permanent position, paying up to £30,000 d.o.e.

Roles and Responsibilities of the Breakdown Controller
  • To take customer calls and log repair notifications.
  • To assign and allocate Field Service Engineers to meet customer requirements.
  • To action customer repair, maintenance and breakdown requests in a timely and cost effective manner.
  • Keep customers updated on the reported job progress.
  • Deal with day to day queries from both internal and external customers.
  • Ensure all jobs are entered onto the appropriate in-house computer system.
  • To reschedule jobs and resources according to emerging customer needs and resource availability.
  • To ensure that all field service vehicle parts sales are recorded accurately and promptly.

If you are actively looking for a new job, as a Breakdown Controller and from a similar background as a Maintenance Controller, Rental Agent, Automotive Service Advisor we are still eager to hear from you and we'll assist you in finding the next step in your career.

Recap
  • Location: Cumbernauld area - Office Based
  • Day shift: Monday to Friday
  • 40 hours per week, 7:30am - 4pm
  • Permanent, full time position
  • Salary: £25,000 - £30,000

So, what are you waiting for. Get in touch for further details and start that next journey on your career, we're just a click away, apply now with your CV.

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