Braze CRM Operations Lead: Data, Deliverability & Governance

Chip UK; City Of London; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A leading fintech company in London is seeking a CRM Operations Lead to manage non-marketing communications and ensure operational compliance. You will work closely with various teams and have a deep technical proficiency in Braze. This role values precision and speed, aiming to maintain high standards of quality and governance in customer communications. The position offers flexible working hours and a supportive environment focused on diversity.

Benefits

£60,000 - £70,000 per annum

Discretionary Performance-Related Bi-Annual Bonus of up to 10%

Workplace pension scheme with 5% contribution

Private medical insurance

Employee Assistance Programme

Cycle to work scheme

Free ChipX subscription

Flexible working arrangements

28 days holiday plus bank holidays

Annual training budget

£30 per month Chip Fitness Benefit

Company laptop

Qualifications

• Experience managing user permissions and platform governance in Braze.
• Knowledge of email and push deliverability monitoring.
• Familiarity with QA, auditing, and incident escalation processes.

Responsibilities

• Build, test, and deploy non-marketing communications in Braze.
• Act as the technical point-of-contact for all Braze requirements.
• Ensure data hygiene and compliance across all CRM operations.

Skills

Deep technical proficiency with Braze

Understanding of CRM data integrations

Strong understanding of data structures

Collaboration skills

Troubleshooting technical issues

Education

Braze Certification (Admin or Practitioner) highly desirable

Job description

A leading fintech company in London is seeking a CRM Operations Lead to manage non-marketing communications and ensure operational compliance. You will work closely with various teams and have a deep technical proficiency in Braze. This role values precision and speed, aiming to maintain high standards of quality and governance in customer communications. The position offers flexible working hours and a supportive environment focused on diversity.