Brand Strategy & Customer Experience Manager, Hollister - EMEA

Abercrombie and Fitch Co.; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A global apparel and accessories retailer is seeking an EMEA Brand Strategy & Customer Experience Manager for Hollister in London. The role involves leading the marketing brand strategy in EMEA while ensuring customer experiences align with local market needs. The successful candidate will have strong marketing strategy credentials, retail experience, and the ability to manage relationships with various stakeholders. This company offers comprehensive benefits including flexible working arrangements and career advancement opportunities.

Benefits

Incentive bonus program

Medical, dental and vision insurance

Paid time off

Work from anywhere options

Merchandise discount

Career advancement opportunities

Qualifications

• Strong academic credentials in Marketing Strategy or equivalent.
• Strong retail or related industry experience.
• Proven ability to utilize customer research to develop and execute brand strategy.
• Familiarity and experience across different marketing spectrums.
• Familiarity and experience across different marketing spectrums.

Responsibilities

• Develop and execute Marketing Brand Strategy & Customer Experience for Hollister in EMEA.
• Supervise a Customer Experience Specialist and oversee local execution excellence.
• Interface with cross-functional EMEA teams for regional insights.
• Manage relationships with external partners and assess contract compliance.

Skills

Marketing Strategy

Retail experience

Customer research utilization

Critical thinking

Travel capability

Proven critical thinking and analytical ability

Education

Strong academic credentials in Marketing Strategy or equivalent

Job description

Company Description

Job Description

The EMEA Brand Strategy & Customer Experience Manager, Hollister will lead the development and execution of Marketing Brand Strategy & Customer Experience for the Hollister brand in EMEA, in partnership with the EMEA Brand Strategy & Customer Experience Director.

The Manager will work closely with the A & F Global Home Office and EMEA Brand Strategy & Customer Experience Director to drive innovative ways to connect with EMEA customers across all owned channels to accelerate growth in the region.

This job is located at our EMEA Home Office in London, UK.

What Will You Be Doing?

• Leverage regional expertise to optimise global messaging and strategy to suit the EMEA customer, centered around the focus markets of UK, Germany & the Middle East but crafting a launch plan for strategic new entry markets where required (e.g. France)
• Play a key role in the Strategy & Experience Sprint processes for EMEA, identifying customer, cultural & product nuances that require bespoke content or timing adaptations in region and centered around the 3 strategic Marketing brand pillars of Music, Football & Students
• Direct supervision of a Customer Experience Specialist, building and developing their skills and overseeing local executional excellence across all customer touchpoints in our owned channels, including New Store Openings and Audience Strategy
• Interface with cross-functional EMEA teams (Product, Planning, Promotions, Customer Insight, Finance etc.) to identify key regional products, seasonal trends & customer insights.
• Work with key Global Home Office teams like Procurement & Legal to ensure compliance in all regional contracts & activations.
• Develop and manage relationships with external regional partners ensuring they deliver according to their contractual obligations.
• Production of analytics on the success / ROI of regional marketing initiatives and support EMEA Brand Strategy & Customer Experience Director to leverage results to update regional strategy and improve operations.
• Provide business updates regularly for EMEA Leadership and monthly to the Global Home Office to share high-level takeaways and best practices.
• Travel within EMEA to build customer intimacy & activate the brands locally

What Do You Need To Bring?

• Strong academic credentials in Marketing Strategy or equivalent.
• Strong retail or related industry experience.
• Proven ability to utilize customer research to develop and execute brand strategy.
• Successful track record of brand market penetration and/or product sales growth.
• Familiarity and experience across different marketing spectrums (media, experiential, performance, etc.)
• Proven critical thinking and analytical ability.
• Ability to travel frequently within European region.

Our Company

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

Benefits & Perks

As an Abercrombie & Fitch Co. (A & F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A & F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Incentive bonus program
• Annual companywide review process
• Medical, dental and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid time off and one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

Additional Information

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER