Brand Standards & Quality Manager

Buzzworks Holdings; Kilmarnock; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hospitality group in Kilmarnock seeks a Brand Standards & Quality Manager to enhance operational excellence. The ideal candidate will ensure compliance with brand standards, conduct audits, and work collaboratively to improve service quality. Experience in hospitality or retail is essential. This role offers a vibrant work culture with numerous perks including flexible working options and a focus on employee wellbeing.

Benefits

40% staff discount across all venues

Additional holidays for long service

Access to financial wellbeing tool

Exclusive discounts and treats

Annual Wellbeing Day

Discounted Gym Membership

Qualifications

• Experience in quality, compliance or brand standards in hospitality or retail.
• Outstanding attention to detail and organizational skills.
• Comfortable using digital tools to create and manage documentation.

Responsibilities

• Create and maintain user-friendly documentation for brand standards.
• Design and deliver auditing schedules across venues.
• Collaborate with departments to improve application of standards.

Skills

Attention to detail

Organisational skills

Process-driven mindset

Confident communication

Digital tool proficiency

Collaborative skills

Job description

At Buzzworks, we are all about making people feel great - our guests, our teams, and our communities. With a portfolio of outstanding venues and a strong people-focused culture, we’re passionate about delivering exceptional hospitality and building careers that thrive.

The Buzz

• A buzzing, people-focused culture
• Flexible working options
• 40% staff discount across all Buzzworks venues
• Additional holidays for long service at 1, 3 and 5 years
• Access to Wagestream (financial wellbeing tool)
• Buzzworks Perks - exclusive discounts, treats & more
• Wellbeing Hub & Employee Assistance Programme
• Annual Wellbeing Day & Discounted Gym Membership
• Training, development, and real progression opportunities
  
  

The Works

As our Brand Standards & Quality Manager, you will be the guardian of operational excellence across our business. You’ll be accountable for creating, documenting, communicating, and auditing our brand and operational standards - ensuring every process is clear, consistent, and aligned with the Buzzworks way.

Working as part of the Learning & Development team, you’ll collaborate across all departments to ensure the highest quality of service and operational consistency is delivered at every level of the business.

Process & Standards Management

• Create and maintain clear, concise, and user-friendly documentation for brand standards and operational processes
• Package processes into accessible training and communication materials for venue teams
• Develop and manage a simple, accessible digital platform for hosting and sharing process documents
• Ensure all standards reflect legal compliance, industry best practice, and Buzzworks values
  
  

Auditing & Development

• Design and deliver a regular auditing schedule across all venues
• Analyse audit results and produce action-oriented reports and recommendations
• Continuously review standards in response to business needs, customer experience, and audit outcomes
• Recommend and lead changes that support operational effectiveness and quality delivery
  
  

Collaboration

• Collaborate with all departments to understand practical application of standards and processes, identifying areas for improvement or standardisation
• Work with the L&D team to embed standards and processes into onboarding, e-learning and live training
• Identify skills gaps and recommend training interventions based on findings
  
  

Who you are:

• Experience in a quality, compliance or brand standards role within hospitality, retail, or a similar fast-paced industry
• Outstanding attention to detail and organisational skills
• A process-driven mindset with the ability to translate complex operations into simple steps
• Confident communicator - written, verbal and visual - with the ability to engage a range of audiences
• Comfortable using digital tools and systems to create and manage documentation
• A collaborative team player who thrives on working cross-functionally
• Passion for hospitality and a deep understanding of what ‘great’ looks like in customer experience
  
  

Buzzworks is an equal opportunity employer. We believe a diverse, empowered team is key to our mission:

To make people feel great through hospitality.