Brand Sponsored Partner, Paul Smith

John Lewis plc; Cardiff; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Night premium £3.75/hr

Job summary

John Lewis Partnership in Cardiff is recruiting for a Brand Sponsored Partner to deliver outstanding customer experiences, promote the John Lewis brand and maintain shop standards, displays, stock availability and cleanliness. You will help build loyalty and ensure customers feel valued.

The role offers permanent hours with a 4-week rotation across seven days, including evenings and weekends, and a night premium of £3.75 per hour for hours between 22:00 and 06:00.

Qualifications

• Essential: basic IT literacy.
• Essential: strong communication skills.
• Desirable: prior customer-facing experience.

Responsibilities

• Deliver excellent and market-leading customer experiences.
• Acknowledge customers and identify their needs to meet expectations.
• Help customers engage with the John Lewis brand through personalised and social marketing.
• Be aware of best-sellers and sales performance to support promotions.
• Assist in creating and supporting marketing events to drive footfall.
• Suggest ideas for continuous improvements to maximise productivity.

Skills

Basic IT literacy

Strong communication

Job description

ABOUT THE ROLE

As a Brand Sponsored Partner, you feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You'll work with your colleagues,the Brand and Team Manager to generate sales and improve the experience for our customers. Alongside the great service and experiences you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Key Responsibilities

• Delivering excellent and market leading customer experiences.
• Put the customer at the heart of everything by proactively acknowledging them and taking the time to identify their needs and expectations. Ensuring these are consistently met and customer queries or complaints are resolved.
• Ensuring every customer has the opportunity to engage directly with the John Lewis brand and the Brand you support through personalised and social marketing.
• Being aware of your best sellers and sales performance to help drive promotions and newness such as seasonal changes.
• Helping to create and supporting marketing events to drive footfall and secure new customers.
• Maximising productivity by offering ideas for continuous improvements.

Essential skills/experience you'll need

• Basic IT literacy skills.
• Strong communication skills.

Desirable skills/experience you may have

• Experience of working in a customer facing role is welcomed but not essential.
• We'll train you in all you need to know so that you can perform at your best, everyday.

Closing Date: September 21, 2026 Pay: £13.00 (£13.25 After 90 days) Contract Type: Permanent Hours of Work: Varied hours of full time work across seven days on a 4 week rotation to include early starts, late finishes, evenings and weekends between the hours of 08:55 - 19:10. Job Level: Partnership Level 10

Where You'll Be Working:

Cardiff (John Lewis & Partners), The Hayes, Cardiff, Vale of Glamorgan, CF10 1EG

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. At the John Lewis Partnership we’re not just employees; we’re co-owners, and that’s why we’re called Partners. Being a Partner means not only do we all collectively share the responsibilities of being the UK’s largest employee-owned business, but we also share in its rewards and successes. It’s this ownership model that makes the Partnership a very unique place to work.