Brand Specialist

Clarks Village; Street; Remote; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Commission-based sales

25 days holiday

Life Insurance

Pension contributions

Private medical insurance

Training & Development

Job summary

TEMPUR Store at Clarks Village in the UK is seeking a Store Associate to deliver exceptional customer service and drive in-store sales. This 20-hour-per-week role requires a customer-focused, energetic individual who represents the premium TEMPUR brand with pride.

You will provide personalised service, build product knowledge, and help achieve targets while working flexibly within the store team. A competitive base salary plus commission awaits the right candidate.

Qualifications

• Customer-focused, friendly and driven with a passion for delivering great service.
• Able to balance customer-orientated and results-driven approaches to achieve targets.
• Clear communicator with good English, both spoken and written.
• Professional at all times with an outgoing, engaging personality.

Responsibilities

• Be a brand ambassador and help achieve store sales and conversion targets.
• Provide outstanding customer service and live the TEMPUR brand values.
• Offer personalized 1-2-1 customer support and put the customer first.
• Develop product knowledge to advise customers confidently.

Skills

Customer service

Sales skills

English proficiency

Communication

Team player

Job description

The Company

Tempur is one of the UK’s leading mattress and pillow brands and number one in the premium price segment. We are a growth orientated, consumer focused, omni-channel company with an annual marketing spend of £10m. We started our UK business 35 years ago selling our unique, innovative products and we have changedthe UK mattress market. We sell directly to consumers via our online business and 12 retail brandstores. We also have strong retail partnerships with the UK’s leading furniture retailers including JohnLewis, Bensons for Beds, Dreams and Furniture Village.

Purpose of the role

You will be a key contributor to our success. Our Store Employees are ambassadors of the TEMPURbrand. They offer our customers an exceptional experience through personalised, insightful adviceand assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses andpillows when they visit the store. The ideal candidate will be customer focussed, highly driven, flexible, and enjoy the challenge ofworking hard to achieve even the toughest targets. Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premiumbrand, steeped in heritage and renowned worldwide for its quality. This role offers a competitive base salary plus an attractive commission structure, rewardingperformance and results. This role is for 20 hours based in our Clarks Village Store.

Key Responsibilities

• Be a brand ambassador and help achieve store sales and conversion targets
• Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values
• Offer exceptional 1-2-1 customer service and ensure the customer comes first
• Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business
• Knowledge and awareness of all promotions and advertisements
• Support Store Management team in achieving individual and store sales targets
• Execute the daily operational goals and priorities assigned by store management
• Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management
• Maintain product merchandising, monitor shop floor inventory and replenish new products when needed
• Assist and process deliveries and organisation of stock room, ensuring team work
• Operate cash registers, take and record orders through a computerised system in person or over the phone and close daily revenue
• Maintain a clean and orderly environment in the store and back office/kitchen areas
• Being responsive and communicate of all Health & Safety issues
• Participating in team meetings by bringing fresh ideas, that are realistic and achievable

Knowledge, Skills & Experience

• We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products
• Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results
• Operate with honesty and integrity
• Be a clear communicator with a good command of English, both spoken and written
• Be able to be professional at all times, but with an outgoing, friendly and engaging personality
• A team player, who is able to maintain positive relationships with their co-workers
• Adhere to company’s policies and procedures
• Maintain a smart and presentable appearance at all times
• Must be able to work and willingness to work flexible hours to meet the needs of the business

Why TEMPUR is a great place to work

• Commission based sales – sell more, earn more!
• 25 days holiday
• Life Insurance
• Pension contributions
• Private medical insurance
• Team initiatives
• Training & Development