Brand Expert

Sytner Group; Luton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive group in Luton seeks a Brand Expert to connect with customers and promote the benefits of BMW/MINI vehicles. The ideal candidate will possess retail experience and a passion for customer service, maintaining high standards of care. This is a full-time role, often including weekends, with extensive training provided. The company offers an industry-leading benefits package including enhanced holiday entitlement and professional development opportunities.

Benefits

Enhanced holiday entitlement - 33 days incl. bank holidays

Industry-leading maternity, paternity and adoption pay

Career development

Recognition of long service every 5 years

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Previous experience in retail.
• Ability to maintain high customer care standards.

Responsibilities

• Initiate conversation and build rapport with customers.
• Promote BMW/MINI benefits and unique selling points.
• Provide the highest level of service.

Skills

Exceptional customer care

Passion for customer service

Enthusiasm and self-motivation

Job description

About The Role

A fantastic opportunity is available for a Brand Expert to join our team at BMW/MINI Luton. As a Sytner Brand Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand. You will promote the benefits and unique selling points of BMW/MINI, accessories and vehicles. This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Ideally, you will have previous experience of working in retail and be able to maintain exceptional customer care in a competitive environment. A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others; you will demonstrate enthusiasm and self-motivation to excel in customer service. We offer extensive training to allow you to develop expert knowledge of the BMW/MINI. This role is a fantastic opportunity for those who enjoy meeting people and working for a prestige brand in a highly successful and motivated team.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Benefits

• Enhanced Holiday Entitlement - 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please