Brand-Driven Marketing Manager — Customer Experience

HCT; Winchester; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading cultural organization in the United Kingdom is seeking an experienced Customer Marketing Manager to lead the delivery of its consumer brand. The ideal candidate will enhance customer experiences through effective management of digital channels and strategic brand initiatives. Responsibilities include optimizing websites and ensuring high-quality content. This role offers a salary between £35,000 and £39,500 alongside comprehensive employee benefits.

Benefits

25 days annual leave + bank holidays

7.5% Employer pension contributions

Enhanced occupational sick pay

Employee Assistance Programme

Cycle to Work Scheme

Team Card for discounts

Qualifications

• Proven track record in customer-focused, brand-led delivery.
• Experience managing digital platforms and content.
• Strong interpersonal skills for influencing and mentoring colleagues.

Responsibilities

• Lead the delivery of the consumer brand to ensure a distinctive experience.
• Manage and optimize websites and digital platforms.
• Collaborate with venue and campaign teams to maintain brand standards.

Skills

Customer-focused marketing

Strategic thinking

Data-driven decision making

Stakeholder management

Multi-platform campaign execution

Job description

A leading cultural organization in the United Kingdom is seeking an experienced Customer Marketing Manager to lead the delivery of its consumer brand. The ideal candidate will enhance customer experiences through effective management of digital channels and strategic brand initiatives. Responsibilities include optimizing websites and ensuring high-quality content. This role offers a salary between £35,000 and £39,500 alongside comprehensive employee benefits.