Brand Ambassador — In-Store Sales & Customer Experience

PVH Corp.; Sheffield; On-site; GBP 18,000 - 24,000; Full time

Job summary

PVH Corp. in the United Kingdom seeks a Sales Associate for TOMMY HILFIGER stores. You will be the first touchpoint for customers, delivering outstanding service and building trust through product knowledge and brand ambassadorship.

You will maintain store standards, drive KPIs, and tailor outfit recommendations while creating a welcoming shopping experience that reflects our brands and PVH values.

Qualifications

• You’ll connect with consumers and have a previous track record within hospitality or retail.
• You’ll be an effective communicator with the collaborate to win.
• You’ll inspire trust and recognize and celebrate the contributions and achievements of others.

Responsibilities

• Ensuring high levels of customer satisfaction through excellent service
• First point of contact for authorizing discounts and resolving customer queries
• Being a brand ambassador, demonstrating in-depth product knowledge.
• Building and maintaining professional relationships with our customers.
• Outfit building for customers and making further product recommendations.
• Assessing customers’ needs and providing assistance and information on product features.
• Driving store KPIs and suggesting ways to improve.
• Ensuring shop and stock room maintenance, presentation and organization issues are addressed in an appropriate manner.

Skills

Customer service

Job description

PVH Corp. in the United Kingdom seeks a Sales Associate for TOMMY HILFIGER stores. You will be the first touchpoint for customers, delivering outstanding service and building trust through product knowledge and brand ambassadorship.

You will maintain store standards, drive KPIs, and tailor outfit recommendations while creating a welcoming shopping experience that reflects our brands and PVH values.