Brand Ambassador-Genesis Motors (Hyundai)

Battersea Academy for Skills & Employment (BASE); Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive service provider is seeking a Brand Ambassador at Battersea Power Station to deliver exceptional customer service and represent the Genesis brand. The ideal candidate will have experience in customer care and a relevant background in hospitality or luxury retail. Responsibilities include managing customer inquiries, presenting products, and supporting event organization in a studio environment.

Qualifications

• Experience in customer care, hospitality, or premium/luxury retail.
• Driving license class B is desirable.
• Ability to deliver best-in-class customer service.

Responsibilities

• Accept incoming calls and identify customer needs.
• Present the brand and products to potential customers.
• Support team in organizing events in the studio.
• Provide professional and courteous service to customers.
• Ensure cleanliness and order in the studio.

Skills

Outstanding communication skills

Multitasking ability

Customer care experience

Education

A-level or training in hotel or catering sector

Job description

Job Title: Brand Ambassador

Reports to: Genesis Experience Lead

Full Time – Location: Battersea Power Station

Job Purpose

To provide a world class customer driven service where we can find the perfect balance between the needs of our customers and identify appropriate product offers from the Genesis brand. This role must strive for innovation, by closely observing the expectations of our customer requirements.

About us

Genesis is a global automotive brand and part of Hyundai Motor Company, selling an award-winning range of premium models. Genesis is a truly customer centric brand, providing a unique buying and ownership experience where our Son‑Nim philosophy ensures each pros. Since arriving in the UK in 2021 as part of the Genesis Motor Europe launch, we have:

• Launched eight new models – with a focus on our electric 3 model lineup
• Won multiple industry awards
• Opened two Studios in London and one in Edinburgh

Key Responsibilities

• You accept incoming calls, identify the needs (test drive, consultation, other) and forward them to the appropriate contact person.
• Present the Brand and Products to potential customers and people interested in the brand.
• Support of the team in the organization of events in the studio and, if necessary, also at official receptions. Especially when it is a logistical and administrative task.
• Provide professional, courteous service to customers in studio.
• You ensure cleanliness and order in the daily operation in the studio.

Personal Specification

• A-level or (preferably) training in the hotel or catering sector and / or in premium or luxury retail (automotive experience desirable but not a prerequisite)
• Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team
• Driving license class B (desirable)
• Outstanding communication skills
• Multitasking ability
• Excellent communication skills
• Ability to deliver a best-in-class customer service

Core Values (The Hyundai Way)

• Customer (Safety & Quality, Tenacity)
• Challenge (Progress, Agility)
• Collaboration (Alignment, Resilience)
• People (Diversity & Inclusion, Expertise)
• Globality (Integrity, Data Driven Thinking)