Brand Ambassador

Retail Trust; Gateshead; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

25% Colleague Discount

My Works

Can-Do Academy

Stream

Employee Assistance Programme

Job summary

The Works is seeking Seasonal Retail Sales Assistants in Gateshead to create a magical Christmas shopping experience. You will welcome customers, recommend gifts, manage stock, and assist with deliveries in a fast-paced festive setting.

As a seasonal team member, you’ll join a lively crew, enjoy 25% colleague discount, and contribute to a joyful store atmosphere. The role involves physical tasks but offers a supportive environment during the busy season.

Qualifications

• Confident & Customer-Focused: You love talking to people and approaching customers.
• Brand Ambassador: Bring energy, positivity and authenticity to every interaction.
• Ready to Roll Up Your Sleeves: Busy season, stay active and help with stock, deliveries and store duties.
• Stock magician: Sorting, pricing, merchandising and deliveries handled efficiently.

Skills

Customer service

Brand ambassador

Stock handling

Merchandising

Job description

As a Seasonal Sales Assistant, you'll be a Brand Ambassador for The Works, helping to create the magical Christmas shopping experience our customers love. Whether you're welcoming customers into store, helping them find the perfect gift, or recommending products they'll love, you'll represent our brand with pride in every interaction.

Your Festive Mission

• Excite and Delight: Spread joy with your friendly service and inspire customers to read, learn, create, or play with our magical products!
• Loyalty Ambassador: Jingle all the way as you help customers to craft a Christmas well spent and know they can get more bang for their money at The Works - they'll thank you with bells on!
• Merchandising Marvel: Unwrap your creative flair by following our planograms for key product areas. And when you have the freedom, let your creativity dance like snowflakes in non-planogrammed spaces to catch the eye!
• Deliveries: Become a puzzle-master as you manage heavy deliveries, price & label products like a pro, sort items onto shop floor displays, and make sure the stockroom is as snug as a Christmas stocking!
• Have fun! Be your best, authentic elf-self and embrace the opportunity to connect with our brand, colleagues, and customers. Have a jolly good time making the store a twinkling wonderland to visit and work!

Skills / Behaviours That Will Set You Apart

• Confident & Customer-Focused: You love talking to people and feel confident approaching every customer who walks into the store. You'll start friendly conversations, understand who they're shopping for, and recommend the right products, gifts and festive favourites to help make their Christmas extra special.
• Brand Ambassador: As a Brand Ambassador for The Works, you'll bring energy, positivity and authenticity to every interaction. Whether you're helping a customer find the perfect gift or supporting your colleagues during our busiest season, you'll represent our brand with pride and help create the magical Christmas experience we're known for.
• Ready to Roll Up Your Sleeves: Christmas is our busiest time of year, so you'll enjoy staying active and getting stuck in. From replenishing stock and managing deliveries to helping customers on the shop floor, you'll be happy turning your hand to whatever the day brings.
• Stock magician: You tackle the puzzle of sorting, pricing, merchandising and managing deliveries like Santa's little helper! Embrace the boxes; they've got nothing on you!

Our Purpose

To inspire reading, learning, creativity and play

Our Values

• We are Crafty | Smart with what we've got.
• We are Caring | Heart in every action.
• We are Can-do | Energy that gets it done.
• Promoting Diversity, Inclusion, and Reasonable Adjustments.

At The Works, we're proud to have an inclusive culture where everyone can feel able to be themselves. Our roles are open to everyone, and we particularly welcome applications from people and communities that are under‑represented in our business.

We're open to conversations about working hours and flexible working and, where possible, we'll try to support this. If you need any reasonable adjustments during the application or interview process - or would like to discuss how you could carry out an essential part of the role - please let us know. We'll be happy to explore what support may help.

The Works is the UK's leading specialist retailer of affordable, screen-free activities for the whole family, providing customers with fantastic value across four product categories: arts and crafts, stationery, toys and games, and books.

We don't just sell products. We inspire reading, learning, creativity and play.

Because when people spend time doing what they love, it's Time Well Spent.

And with the right passion - It All Starts With You.

Fixed Term Contract

End date: up to the 27th December 2026.

A seasonal role is a fantastic way to get to know The Works. Whilst we can't make any promises, some of our Seasonal Sales Assistants go on to build longer-term careers with us when permanent opportunities arise.

Seasonal Retail Sales Assistant

4 hour contract

Why The Works?

We don't just sell products. We inspire reading, learning, creativity and play.

You could recommend the paint set that helps someone discover their inner artist. The book that inspires a future author. The game that brings a family together. Or the puzzle book that reconnects someone with a treasured memory.

You never know what future outcomes your customer interaction might spark, or who someone might become. With your passion and our products, you'll help people discover new interests, explore their creativity, find a new hobby or reconnect with something they once loved.

The unseen possibilities are limitless - and it all starts with you.

Our Perks Are 'The Works'

• 25% Colleague Discount! - Helping you to save money for those presents!
• My Works - Exclusive online discounts across hundreds of retailers, holidays, utility deals, tech and more!
• Can-Do Academy - Take control of your development with instant access to courses and training in areas that interest you.
• Stream - Stream early access to 50% of your wages as you earn them - for when 'life' happens!
• 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme from Emotional Support to Financial Health and Physical Wellbeing.

Become a Seasonal Retail Sales Assistant

As a Seasonal Sales Assistant, you'll join our merry crew and help make this holiday season the best one yet! This Christmas, you'll be at the heart of creating magical shopping experiences. From helping customers find the perfect present to uncovering festive treats they didn't know they needed, you'll bring energy, enthusiasm and exceptional service to every interaction.

You’ll confidently welcome customers into the store, start conversations, understand who they're shopping for, and recommend gifts and products from our amazing Christmas ranges to help make their festive season extra special.

We have lots of deliveries and seasonal stock to manage. The role can be physically demanding and hard work - you'll need to be physically comfortable managing stairs and heavy stock, but our supportive team will be there to lend a helping hand!

Joining us during this period is a great way to take advantage of our 25% colleague discount to help in the run up to holiday season