Branch Supervisor

Eurocell PLC; Tewkesbury; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading building products company is looking for a Branch Supervisor to lead day-to-day operations. This role involves ensuring exceptional customer service, achieving sales targets, and maintaining compliance with company policies. The successful candidate will benefit from a competitive salary, free healthcare, and opportunities for career progression. The company values work-life balance, offering numerous benefits including holiday entitlements and employee discounts.

Benefits

25 days holiday plus statutory holidays

Enhanced Maternity and Paternity benefits

Free Life Assurance Plan of 3x your Annual Salary

Christmas shutdown

Company Pension Plan

Employee discounts on products

Training and career development programs

Qualifications

• Passion for delivering customer service and achieving sales targets.
• Confident approach to engage with customers.
• Experience in branch operations and stocktaking.

Responsibilities

• Lead day to day branch operations.
• Ensure customer service excellence and sales target achievement.
• Conduct stocktakes and maintain compliance.

Skills

Exceptional customer service

Sales driving skills

Organizational skills

IT proficient (MS Office, SAP)

Ability to work in a team and alone

Education

Full driving license

FLT license (advantage)

Job description

Hours: 44 per Week - Permanent Role, 7am - 4 : 30pm, Monday to Friday, 8am - 12pm on a Saturday Rota

Salary: £28,740 basic salary per year

Bonus / OTE: Realistic total earning potential of up to £33,540 per year

Benefits: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

We are delighted to be recruiting a Branch Supervisor to work closely with the Branch Manager and Trade Counter colleagues to help deliver excellence. Our Trade Branch aseguró supervisors are hands‑on and lead by example to deliver excellence in customer service and operational standards, and develop strong relationships with customers to enhance the customer experience, whilst driving sales and market share.

Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work / life balance in the following ways :

We have a Christmas shutdown period

We only work occasional Saturdays, on a rota basis

We don't open our branches on Sundays

Our branches close at 4 : 30pm during the week, we support your work / life balance!

We offer a FREE Healthcare plan for all employees

Exceptional monthly Branch Bonus Industry leading induction and training programmes

Excellent opportunities to grow with us, and progress your career

Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell.

What Our Branch Supervisors Do:

• Our Branch Supervisors are hands‑on, lead by example, and work closely with the Branch Manager in day to day branch operations
• Provide exceptional customer service and support to new and existing customers
• Ensure excellence in customer service, operational standards and Branch sales targets are achieved
• Support the delivery of sales targets whilst developing and maintaining positive customer relationships
• Assist with the delivery of branch operations
• Provide support and assistance to Branch colleagues as required
• Support the Branch Manager to ensure team complete actions and activities on time, and in full
• Ensure Branch team compliance with Health and Safety, company policies and procedures
• Undertake stocktakes and audits
• Maintain maintenance records for Branch vehicles
• Conduct Branch housekeeping for front of house, warehousing and merchanting

What We Need from Our Branch Supervisors:

• Passion and energy to deliver exceptional customer service and achieve business targets
• A hands‑on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
• A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
• Good organisational skills, with ability to prioritise and use own initiative
• Confident IT user, with experience of MS Office and industry standard software eg SAP
• A full and valid driving license is essential, and a FLअब licence could be a distinct advantage
• The ability to cover for the Branch Manager when required
• Previous branch stock take experience could be a distinct advantage
• Comfortable to work in a small team and on occasion, alone
• Experience within a similar role ideally in a trade / builders merchant / retail, glazing or uPVC environment could be a distinct advantage

What We Offer Our Branch Supervisors:

• You will be rewarded with a very competitive basic salary
• 25 days holiday, plus statutory holidays - normally 33 days in total each year
• Free Healthcare plan for all employees
• Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary cią
• Christmas shutdown
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many jaki well-known online and high street retailers
• A blend of training, including e‑learning and on the job training to help your career development
• Care First Employee Assistance Programme, available dissipated 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team
• Excellent opportunities to grow with us, and progress your career