Branch Partner

Spicerhaart Group Ltd.; Cardiff; On-site; GBP 20,000 - 32,000; Full time

Job summary

A reputable property agency in Cardiff is seeking a Lettings Manager to lead a high-performing team, ensuring exceptional service to landlords and tenants. The ideal candidate will have at least 2 years of residential lettings experience, strong leadership skills, and a full UK driving licence. This role offers competitive earnings with uncapped commissions and various benefits, including career progression opportunities.

Benefits

Complete on-target earnings exceeding £50,000 per year

Uncapped commission scheme

Company car

Fully-funded training course for Level 3 Award in Property

Career progression opportunities

Qualifications

• Minimum of 2 years’ experience within residential lettings at a senior negotiator position or higher.
• Full UK driving licence for a manual vehicle.
• Strong understanding of current legislation related to residential lettings.

Responsibilities

• Leading daily meetings with the Lettings team.
• Coaching the team to achieve KPIs.
• Developing and maintaining strong relationships with landlords and tenants.

Skills

Team leadership

Customer service

Communication

Negotiation

Time management

Attention to detail

Strong IT skills

Job description

Overview

Ready to lead and make an impact in a fast-moving property market? Darlows Estate Agents Cardiff is looking for a Lettings Manager to head up a high-performing team and drive success.

This is an exciting opportunity for an experienced lettings professional with a passion for leadership, performance, and exceptional customer service. You’ll be at the forefront of team development, business growth, and delivering top-tier service to landlords and tenants alike.

If you’re ready to take your career to the next level with a trusted and respected brand, apply now and lead the way with Darlows

Benefits of being a Lettings Branch Manager

• Complete on-target earnings exceeding £50,000 per year
• £20,000 to £32,000 basic salary, dependent on experience
• £2,500 for your first 3 months of employment, whilst you build your pipeline
• Uncapped commission scheme
• A company car
• Enrolment onto a fully-funded training course that will earn a Level 3 Award in Property and Housing Management (including ARLA)
• Career progression opportunities
• Our new company-wide Elevate incentive programme
• Employee Assistance Programme

A day in the life of a Lettings Branch Manager

• Leading daily meetings with the Lettings team
• Coaching the team to achieve KPIs
• Monitoring and assessing individual team member performance (including one‑to‑one meetings)
• Encouraging your team’s development and progression
• Strong focus on generating new and repeat business
• Developing and maintaining strong relationships with landlords and tenants
• Liaising with tenants and arranging property viewings in line with their needs
• Negotiating offers and agreeing new tenancies
• Ensuring the business is risk‑averse and follows the highest compliance standards for all regulatory bodies

Essential Skills of a Lettings Branch Manager

• Full UK driving licence for a manual vehicle
• Minimum of 2 years’ experience within residential lettings at a senior negotiator position or higher
• Works well with others to create a team spirit and an enjoyable working environment
• Demonstrates an ability to communicate effectively with and create trusting relationships with customers, suppliers, communities and each other
• The ability to create and action business plans relevant to your branch
• The ability to monitor and assess the performance of local competitors
• A strong understanding of current legislation related to residential lettings
• Ability to manage time‑sensitive and high‑volume workloads
• A reputation for delivering outstanding customer service
• Ability to work under own initiative
• Good telephone manner
• Strong IT skills (basic Microsoft packages)
• Attention to detail

The Finer Details

We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:

• Full UK driving licence
• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
• Evidence of your right to work in the UK, in the form of a passport or birth certificate

We will also need:

• Proof of address
• National Insurance number
• Driver’s licence check