Branch Operations Manager

Securitas UK; Birmingham; Hybrid; GBP 50,000; Full time

Job summary

A leading security company is seeking a Branch Operations Manager in Birmingham. This role requires strong leadership, financial accountability, and a commitment to exceptional customer service. The ideal candidate will be responsible for operational leadership, client relationship management, and performance monitoring. Competitive salary package of £49,200 plus benefits including bonus, health care, and generous holiday allowance.

Benefits

Single Cover Health Care

3x Salary Life Assurance

5% Employer Contribution Pension

25 Days Holiday + 8 Bank Holidays

Cycle 2 Work Scheme

Free Mortgage Advice

Qualifications

• Confident and empathetic leader with proven people management skills.
• Experience in P&L ownership, forecasting, and budgeting.
• Flexible and adaptable, willing to work shifts.

Responsibilities

• Lead delivery of protective services across a defined client portfolio.
• Own the branch P&L with the Protective Services Development Manager.
• Drive high-quality service delivery aligned with client SLAs and KPIs.

Skills

Leadership skills

Financial accountability

Customer service

Data-driven performance

Flexibility

Communication skills

Job description

Branch Operations Manager – Birmingham, UK

Pay: £49,200 + Bonus + Car Allowance £8,300

Company Description

We’re Hiring: Branch Operations Manager. Location: Birmingham UK – Hybrid.

Benefits

• Single Cover Health Care
• 3x Salary Life Assurance
• 5% Employer Contribution Pension
• 25 Days Holiday + 8 Bank Holidays
• Cycle 2 Work Scheme
• Free Mortgage advice & More!

Learning & Development

From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole range of brand discounts and give‑back schemes.

Job Description – Branch Operations Manager

As a Branch Operations Manager, you’ll be responsible for:

Key Responsibilities

• Operational Leadership: Lead delivery of protective services across a defined client portfolio, ensuring all contractual obligations are met with excellence.
• Financial Accountability: Jointly own the branch P&L with the Protective Services Development Manager, ensuring margin targets are met or exceeded.
• Service Excellence: Drive high‑quality service delivery through proactive planning, continuous improvement, and alignment with client SLAs and KPIs.
• Workforce Planning: Ensure effective resourcing, scheduling and training of officers and employees to meet operational demands.
• Client Relationship Management: Build and maintain strong, collaborative relationships with clients, attending KPI/SLA meetings to ensure alignment and satisfaction.
• Performance Monitoring: Track and analyse branch KPIs across people, safety, operations, customer satisfaction and financial performance.
• Employee Engagement: Foster a culture of recognition, development and high engagement, promoting the company’s core values of Integrity, Vigilance and Helpfulness.
• Succession Planning: Identify and develop talent within the branch to ensure long‑term capability and service continuity.
• Process Improvement: Champion a continuous improvement mindset, using data and business intelligence to streamline operations and enhance service delivery.
• Health & Safety Compliance: Promote a strong safety culture, ensuring all policies, procedures and training are adhered to.
• Collaboration: Work closely with the Protective Services Development Manager and support departments to ensure seamless service delivery and internal alignment.
• Strategic Contribution: Support the achievement of broader business goals by contributing to strategic planning and execution at the branch level.

Qualifications

• A confident and empathetic leader with proven people management skills.
• Commercially aware with experience in P&L ownership, forecasting and budgeting.
• Passionate about delivering exceptional customer service.
• Skilled in using data and business intelligence to drive performance.
• Flexible and adaptable – willing to work shifts to meet operational needs.
• Right to Work in the UK + 5 year checkable work history.
• Great communicator with a high level of professionalism and integrity.

Additional Information

Join our global team of 336,000+ colleagues and help make the world a safer place.

Your Benefits

• STRIVE – Securitas Perks gives you access to a great range of discounts on retail, services and everyday spending.
• Dental Plans – a range of plans providing cash‑back towards everyday dental costs.
• HSF Health Plan – discounted healthcare cash plans providing peace of mind for families.
• Cycle to Work – the chance to get a brand new bike, cycling equipment or both.
• Specsavers – savings on eye tests and spectacles.
• WeCare – a 24/7 online GP, mental‑health support and fitness programmes.
• Toothfairy – online access to dental advice and guidance.
• Pension Plan – employer contributions plus tax relief on your contributions.
• Payroll ISA – a savings account to meet long‑term financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub.
• Death in Service Benefit – covers Life Assurance for permanent employees.

Recruitment & Diversity

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

We are an inclusive employer, proud of our Level 2 Disability Confident status and recognition as an inclusive employer. We support equality through Employee Networks, the Race at Work Charter and the Armed Forces Covenant, and celebrate diversity with events such as BSL Week, International Women’s Day, PRIDE and Black History Month.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing – Security and Investigations

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