Branch Operations Manager

Securitas; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security services company in Birmingham is seeking an Operational Leader to manage protective services for clients. The role requires excellence in service delivery, financial accountability, and strong client relationships. Responsibilities include workforce planning, performance monitoring, and promoting a safety culture. Candidates should have strong leadership skills and a commitment to continuous improvement.

Responsibilities

• Lead the delivery of protective services across a defined client portfolio.
• Jointly own the branch P&L with the Protective Services Development Manager.
• Drive high-quality service delivery through proactive planning.
• Ensure effective resourcing, scheduling, and training of officers.
• Build and maintain strong, collaborative relationships with clients.
• Track and analyse branch KPIs across various performance metrics.
• Foster a culture of recognition and high engagement.
• Identify and develop talent within the branch.
• Champion a continuous improvement mindset.
• Promote a strong safety culture.
• Work closely with the Protective Services Development Manager.
• Support broader business goals through strategic planning.

Job description

Responsibilities

• Operational Leadership: Lead the delivery of protective services across a defined client portfolio, ensuring all contractual obligations are met with excellence.
• Financial Accountability: Jointly own the branch P&L with the Protective Services Development Manager, ensuring margin targets are met or exceeded.
• Service Excellence: Drive high-quality service delivery through proactive planning, continuous improvement, and alignment with client SLAs and KPIs.
• Workforce Planning: Ensure effective resourcing, scheduling, and training of officers and employees to meet operational demands.
• Client Relationship Management: Build and maintain strong, collaborative relationships with clients, attending KPI/SLA meetings to ensure alignment and satisfaction.
• Performance Monitoring: Track and analyse branch KPIs across people, safety, operations, customer satisfaction, and financial performance.
• Employee Engagement: Foster a culture of recognition, development, and high engagement, promoting the company’s core values of Integrity, Vigilance, and Helpfulness.
• Succession Planning: Identify and develop talent within the branch to ensure long-term capability and service continuity.
• Process Improvement: Champion a continuous improvement mindset, using data and business intelligence to streamline operations and enhance service delivery.
• Health & Safety Compliance: Promote a strong safety culture, ensuring all policies, procedures, and training are adhered to.
• Collaboration: Work closely with the Protective Services Development Manager and support departments to ensure seamless service delivery and internal alignment.
• Strategic Contribution: Support the achievement of broader business goals by contributing to strategic planning and execution at the branch level.