Branch Manager

Nova Leisure Ltd; Truro; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

33 days annual leave

Personal development opportunities

Contributory pension

Life assurance

Employee Assistance Programme

Discounted gym memberships

Hospital plan

Cycle to work scheme

Job summary

LKQ Euro Car Parts is recruiting a Branch Manager to own the branch P&L, drive retail and operational performance, and ensure alignment with the organisation's strategy.

You will lead the branch team, coach and develop staff, implement new processes, and champion a safe, inclusive environment that delivers excellent customer service and strong engagement across the site.

Qualifications

• Experience leading a team in a retail, distribution, or product sales environment.
• Ability to work collaboratively across multiple functions.
• Have managed a P&L previously.
• Have strong negotiation and influencing skills that are adaptable to both internal and external stakeholders.
• Experience nurturing long lasting customer relationships.

Responsibilities

• Full ownership of the branch operational (variable cost) P&L performance, including retail channel sales vs budget. Ensure the correct controls, measures and inventory controls are in place.
• Hold Line management responsibility for the branch operational and retail teams and dotted line responsibility for the day to day management of the Sales team within the branch.
• Lead, manage, coach and develop the branch team, ensuring they have the necessary tools, skills and capabilities to deliver on the business plan and uphold the customer promise. Conduct regular performance reviews, provide training and facilitate professional development.
• Cultivate and maintain an equitable, diverse and inclusive environment where colleagues feel empowered to be themselves. Ensure the workplace remains free from discrimination, harassment and bullying.
• Manage branch recruitment, ensuring we are hiring right first time and attracting future talent into the organisation.
• Manage payroll, headcount and distribution in alignment with controllable operational contribution targets.
• Deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
• Maintain strong customer relationships in relation to operational delivery and service.
• Lead and drive high colleague engagement and a values driven culture across the whole branch team.
• Lead the implementation of new processes, systems and standards, whether physical, cultural or behavioural – to drive continuous improvement within the branch network.
• Serve as a role model and advocate for the LKQ values, consistently acting with integrity while guiding, motivating and leading your team.
• Promote a safety-first culture, ensuring that safety remains a priority at all times.

Skills

Leadership

Collaboration

P&L management

Negotiation

Customer relationships

Job description

As a key member of the LKQ UK and Ireland branch management team, the Branch Manager will create, develop, and drive high performance in operational standards within their branch. These standards are directly aligned with the organisation's strategy and plans, ensuring that the customer promise remains central to everything we do.

In this role, the Branch Manager is responsible for overseeing all branch operational processes, including retail operations, resource management, and customer servic.

Why work for LKQ

Here, your work goes beyond just a job. We prioritise our colleagues as the foundation of our success. We foster a friendly and inclusive work environment where everyone can be their best.

Our Colleague Promise is a testament of our commitment to you. We strive to create a fair, inclusive, and high-performing workplace where you can feel motivated, supported, valued, and proud. Work-life balance is important, and we encourage flexibility and a balanced lifestyle.

Our Customer Promise embodies our unwavering dedication to excellence. We commit to being their supportive partner of choice whenever they need us and offering only the highest quality products and services.

Key Responsibilities

• Full ownership of the branch operational (variable cost) P&L performance, including retail channel sales vs budget. Ensure the correct controls, measures and inventory controls are in place
• Hold Line management responsibility for the branch operational and retail teams and dotted line responsibility for the day to day management of the Sales team within the branch
• Lead, manage, coach and develop the branch team, ensuring they have the necessary tools, skills and capabilities to deliver on the business plan and uphold the customer promise. Conduct regular performance reviews, provide training and facilitate professional development
• Cultivate and maintain an equitable, diverse and inclusive environment where colleagues feel empowered to be themselves. Ensure the workplace remains free from discrimination, harassment and bullying.
• Manage branch recruitment, ensuring we are hiring right first time and attracting future talent into the organisation
• Manage payroll, headcount and distribution in alignment with controllable operational contribution targets
• Deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives
• Maintain strong customer relationships in relation to operational delivery and service
• Lead and drive high colleague engagement and a values driven culture across the whole branch team
• Lead the implementation of new processes, systems and standards, whether physical, cultural or behavioural – to drive continuous improvement within the branch network
• Serve as a role model and advocate for the LKQ values, consistently acting with integrity while guiding, motivating and leading your team
• Promote a safety-first culture, ensuring that safety remains a priority at all times

Skills and Experience

• Experience leading a team in a retail, distribution, or product sales environment
• Ability to work collaboratively across multiple functions
• Have managed a P&L previously
• Have strong negotiation and influencing skills that are adaptable to both internal and external stakeholders
• Experience nurturing long lasting customer relationships

What we offer

• 33 days annual leave (inc. bank holidays)*
• Personal development leading to career opportunities across UK & Europe
• Contributory pension scheme
• Life assurance
• Support through our 24/7 Employee Assistance Programme for you and your family
• Discounted Health Club memberships
• Hospital Plan and Online GP
• Cycle to work scheme

*pro rata for PT colleagues

LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world class logistics operation in the UK and Ireland. But we are so much more than just a parts supplier, we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future.