Branch Manager

Yorkshire Building Society; Tees Valley; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Holiday entitlement

Bonus potential

Pension contributions

Private health coverage

Employee discounts

Job summary

Yorkshire Building Society in Stockton seeks a Branch Manager to lead a high-performing team, delivering outstanding customer experiences and driving community engagement.

You will coach Customer Consultants, manage risk and safety standards, optimise resources, and work with the wider leadership team to execute the retail strategy at the Stockton Branch.

Qualifications

• Proven track record leading teams in a customer-facing environment.
• Strong focus on delivering excellent customer outcomes.
• Ability to coach and develop colleagues for higher performance.

Responsibilities

• Lead Stockton Branch to deliver outstanding customer service.
• Coach, mentor and develop Customer Consultants for effective conversations with customers.
• Ensure branch operates to high risk, health, safety and security standards.
• Optimise resources to meet customer demand and drive cost efficiencies.
• Engage with the local community to extend branch reach and impact.

Skills

Leadership

Customer service

Stakeholder management

Communication

Job description

Well, if you are passionate about leading, developing and inspiring your own team as well as delivering great customer service then this is the role for you.

About the role

As a Branch Manager you’ll be at the heart of our retail network and at the forefront of delivering YBS’ purpose. You’ll successfully lead the Stockton Branch to ensure that every customer receives a great service and that colleagues are motivated and enabled to deliver this.

To do this you’ll provide effective leadership to a team of Customer Consultants. You’ll support, coach and mentor them and help them with their learning and development so they can have quality conversations with customers.

From an operational perspective, you’ll ensure your branch works to high quality, risk, health, safety and security standards. You’ll also optimise resources to match customer demand and make the best use of your teams’ time, delivering cost efficiencies wherever possible and ensure that you are playing your role in delivering the retail strategy.

A key element of the role will also be to enable colleagues and the branch to reach out into the community in which you operate.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the area manager had to say about Stockton Branch.

"Come and join a truly exciting team in Stockton where we are looking for our next leader who can showcase enthusiasm, drive, resilience and exceptional leadership skills as we continue to grow our branch presence within Stockton and the wider community we serve.

You will be at the helm of a really strong team with a wealth of combined experience who are dedicated to delivering outstanding customer experiences and outcomes, which has helped the branch to continue to be an integral part of the community for many years.

As a Branch Manager we are looking for someone who has a great track record for commercial growth, development of colleagues, someone who is digitally ambitious whilst driving our team’s community ambitions by engaging with the local community. You will work collaboratively across our wider business and leadership team, having ample opportunity for your own development by supporting our wider strategic ambitions and making them your own.

No working day in branch is ever the same and with your leadership, the team will be welcoming our customers as they walk in the door, supporting them with their digital queries, opening or changing accounts in whichever channel they prefer, preparing and delivering our business outreach educational sessions that help educate adults and children - We are passionate about purposeful working and our leaders are key to making this happen.

The YBS Stockton branch is a fabulous modern branch and is conveniently positioned in the heart of Stockton, in close proximity to other financial institutions, key shopping facilities and has good train and bus links.”

About you

You’ll be an accomplished leader, with experience in a management or team leader role in a customer facing environment. This’ll be coupled with;

• A proven record of delivering great customer service and outcomes
• The ability to lead, develop and motivate colleagues
• Great stakeholder management skills as you’ll be working with your Area Manager and a range of Head Office functions
• Effective communication and time management

You don’t need to be an expert in financial services, while it helps, we don’t want you to be put off applying if you are not. We want to hear from anyone who feels they have the skills and experience to deliver a great experience for our colleagues and customers.

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Inclusivity.

We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

Flexibility.

We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Development.

We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts