Branch Manager

Scrivens Opticians & Hearing Care; Salford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading optical and hearing care provider is seeking a Branch Manager in Salford to lead a dedicated team. You will manage branch operations, drive business growth, and ensure exceptional customer service in a professional environment. Ideal candidates will have retail management experience, preferably in optics or healthcare, with strong leadership and communication skills.

Benefits

Competitive salary with performance-based incentives

Opportunities for ongoing training and career progression

Generous staff discount scheme

28 days annual leave including bank holidays

Pension scheme

Qualifications

• Experience as a retail manager, ideally in optics, audiology, or healthcare.
• Proven leadership skills with a customer-first mindset.
• Excellent communication abilities and a proactive problem-solving approach.

Responsibilities

• Lead and motivate your team for outstanding customer service.
• Manage branch operations and drive business growth.
• Ensure compliance with health and safety standards.

Skills

Leadership and people management

Customer service orientation

Commercial awareness

Basic I.T. skills

Job description

Branch Manager – Branch Overview

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer‑focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day‑day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

Qualifications

• Experience as a retail manager, ideally with a background in optics, audiology, or healthcare.
• Strong leadership and people management skills, combined with a customer‑first mindset and excellent communication abilities.
• Commercial awareness essential, along with a proactive, hands‑on approach to solving problems and developing your team.
• Basic I.T. skills and familiarity with point‑of‑sale systems.

Benefits

• Competitive salary with performance‑based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family‑run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro‑rata)
• Generous staff discount scheme