Branch Manager

Scrivens Opticians & Hearing Care; North Walsham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading optical care provider in North Walsham seeks a passionate Branch Manager to lead a dedicated team and ensure exceptional service standards. You will manage all branch operations, drive sales growth, and maintain a customer-focused environment. Desired qualifications include experience in retail management with a focus on customer service and optics or healthcare. This position offers competitive salary and ample opportunities for career development.

Benefits

Competitive salary with performance-based incentives

Ongoing training and career progression

Generous staff discount scheme

28 days annual leave including bank holidays

Qualifications

• Experience in retail management, ideally with optics, audiology, or healthcare background.
• Strong leadership and customer-first mindset.
• Basic IT skills required.

Responsibilities

• Lead and motivate team to provide outstanding customer service.
• Manage branch operations and meet sales targets.
• Oversee staff training and performance management.
• Ensure compliance with company policies and health standards.

Skills

Leadership and team management

Customer service

Communication

Commercial awareness

Problem-solving

Tools

Point-of-sale systems

Job description

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required. If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.

Benefits

• Competitive salary with performance-based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family-run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme