Branch Manager

Howden Group Holdings; Harrogate; On-site; GBP 50,000 - 70,000; Full time

Job summary

An international insurance group is seeking a Branch Manager in Harrogate. This role involves overseeing profit & loss, coaching teams, and delivering exceptional service to clients. Ideal candidates will demonstrate strong leadership skills and a collaborative approach, with a focus on client satisfaction and team development. Enjoy rewards such as 25 days of holiday, life assurance, and health benefits.

Benefits

25 days holiday

Life Assurance up to 4x salary

Income protection for up to 5 years

Contributory pension scheme (5% each)

Healthcare Cashplan

Gym membership discounts

Salary sacrifice schemes

Discounts on insurance policies

High-street retailer discounts

Qualifications

• Experience in a leadership position, preferably within the insurance industry.
• Ability to make evidence-based decisions and analyse data.
• Track record of delivering client expectations and building loyalty.

Responsibilities

• Accountable for profit & loss and seeking new business opportunities.
• Coaching and developing a team to retain policies.
• Ensuring world-class service for existing clients.

Skills

Great communicator

Collaborative teamwork

Commercial mindset

Attention to detail

Ambition

Resilience

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

With a no limits approach, we can rise to any challenge. Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer. Our collective power is also helping us to change the insurance narrative – doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities. From pro bono work to insuring COVID‑19 vaccine development to de‑risking the carbon market, we’re using our skills, knowledge, and networks to make a difference and speed positive change in the world around us.

With this in mind we are actively looking to hire entrepreneurial leaders who are equally ambitious. As a Branch Manager you will be responsible for your own profit & loss, with the freedom to seek out new business opportunities and the support to grow your branch. But it isn’t all just bringing in and retaining business, you will also be accountable for the first‑ service that we deliver to our existing clients, through coaching and developing a team, aiming to retain policies and drive loyalty. Whilst an understanding of Personal Lines and/or Commercial Lines insurance products and services is desirable, our focus is on finding the best leaders for our people. If you are ambitious and are looking for a new opportunity, please take a closer look at this role.

About you

• You will be a great communicator who will share knowledge, experience and best practices.
• You understand the importance of working collaboratively with your team to deliver results.
• You will lead with a people first mindset – our culture is important to us, and we believe in supporting and empowering our teams to deliver a world‑class service; to always exceed our client expectations.
• You will be commercially minded, with the ability to analyse data and make evidence‑based decisions whilst maintaining attention to detail.
• Enthusiasm and resilience will be needed to care for our existing client base as well as finding new business opportunities. With the support of the wider business, you will be accountable for decision making, acting quickly, making decisions based on what is right for our clients, teams, and the business.
• You will have the ambition to go beyond expectations for our teams and our clients. You will always exhibit the right behaviours whether everything is going well, or there are challenges.

Rewards

We believe that great work and dedication should be rewarded, that’s why we offer:

• 25 days holiday (plus bank holidays), increasing through length of service
• A set of core benefits, designed with your health and financial protection in mind:
  • Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen
  • Income protection, guaranteeing an income for up to 5 years in the event of an illness or injury
  • Contributory pension scheme – 5% employer contribution and 5% employee contribution.
  • Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits
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• Access to a host of lifestyle and financial benefits that you can choose from:
  • Discounts on gym membership across the UK
  • Salary sacrifice schemes – Travel Insurance, Cycle to Work, Car leasing, Technology purchase
  • Access to a range of insurance polices through Howden at discounted rates
  • Access to hundreds of high‑street retailer discounts

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.