Branch Manager

Home Improvement Centre EA Limited; Gorleston-on-Sea; On-site; GBP 30,000 - 45,000; Full time

Job summary

A home improvement retailer in Gorleston-on-Sea is seeking an experienced Branch Manager. You will oversee daily operations, drive sales, manage staff, and ensure excellent customer service. Successful candidates should have retail management experience and strong leadership skills. The role involves inventory management and financial accountability. Working hours are typically Monday through Friday, 40 hours per week.

Qualifications

• Proven experience in retail management, preferably in a home improvement or construction environment.
• Strong leadership, communication, and team management skills.
• Solid understanding of sales principles and customer service practices.

Responsibilities

• Oversee daily branch operations, including opening/closing procedures and stock control.
• Lead the branch in achieving sales targets and maintaining customer service standards.
• Monitor KPIs and operational costs.

Skills

Retail management experience

Leadership skills

Customer service excellence

Inventory management

Microsoft Office Suite competency

Education

Business or Retail Management qualification

Job description

We are seeking an experienced and customer-focused Branch Manager to oversee the daily operations of our Home Improvement Centre. The successful candidate will be responsible for managing staff, driving sales performance, ensuring excellent customer service, maintaining inventory, and upholding store standards. This role requires strong leadership, operational knowledge, and a passion for home improvement and retail excellence.

Key Responsibilities / Duties

1. Operational Management
   • Oversee daily branch operations, including opening/closing procedures, merchandising, and stock control.
   • Ensure the store complies with all safety, health, and security regulations.
   • Monitor and manage inventory levels.
2. Sales & Customer Service
   • Lead the branch in achieving and exceeding sales targets.
   • Develop and implement local marketing and promotional strategies.
   • Ensure excellent customer service standards are maintained by all staff.
   • Handle customer complaints and resolve issues efficiently.
3. Financial Accountability
   • Monitor KPIs, profitability, and operational costs.
   • Control shrinkage and implement loss prevention measures.
4. Facility and Asset Management
   • Ensure the branch and its equipment are properly maintained and presented.
   • Oversee maintenance and cleanliness of the store to uphold brand standards.

Required Qualifications / Skills

• Proven experience in retail management, preferably in a home improvement or construction environment.
• Strong leadership, communication, and team management skills.
• Solid understanding of sales principles and customer service practices.
• Experience with inventory and supply chain management.
• Competency in retail management software and Microsoft Office Suite.

Preferred Qualifications / Nice‑to‑Haves

• Knowledge of DIY, construction, or home improvement products.
• Previous experience managing a store with a trade and retail customer base.
• Business or Retail Management qualification.

Personal Attributes

• Hands‑on and proactive.
• Results‑driven with strong commercial acumen.
• Excellent problem‑solving skills.
• High level of integrity and professionalism.
• Ability to multitask and thrive in a fast‑paced environment.

Working Conditions & Other Details

• Working hours: typically Monday‑Friday, 40 hours per week (early starts may be required due to branch opening hours).
• Some weekend or overtime work may be required.