Branch Manager

Scrivens Opticians & Hearing Care; Birmingham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading optical and hearing care provider is looking for a Branch Manager in Birmingham. You will be responsible for managing operations, leading a team, and providing exceptional customer service. The ideal candidate should have experience in retail management, a background in optics or healthcare, and strong leadership skills. The role includes competitive salary, performance-based incentives, and a supportive company culture.

Benefits

Competitive salary with performance-based incentives

Opportunities for ongoing training and career progression

28 days annual leave including bank holidays

Generous staff discount scheme

Qualifications

• Experienced retail manager with a background in optics or healthcare.
• Strong leadership and people management skills.
• Excellent communication abilities.

Responsibilities

• Lead and motivate team to provide outstanding customer service.
• Manage branch operations and sales targets.
• Oversee training, coaching, and performance management.

Job description

About the Role

Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.

Responsibilities

• Lead and motivate your team to consistently provide outstanding customer service
• Manage all branch operations, including meeting sales targets and driving business growth
• Oversee staff training, coaching and performance management
• Ensure every customer receives expert advice and the highest quality of care
• Oversee stock management, compliance, and day-to-day branch efficiency
• Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
• Engage with the local community to promote the branch and build strong customer relationships
• Maintain compliance with Company policies, health and safety standards and regulatory requirements

What We’re Looking For

We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer‑first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands‑on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point‑of‑sale systems are also required. If you thrive in a fast‑paced, customer‑focused environment and want to drive business performance, this role is for you.

What We Offer

• Competitive salary with performance‑based incentives
• Opportunities for ongoing training, career progression and personal development
• The chance to lead and develop a supportive, passionate team
• A family‑run company culture that values professionalism and a personal approach
• A rewarding benefits package including staff discounts and pension scheme
• 28 days annual leave including bank holidays (pro‑rata)
• Generous staff discount scheme