Branch Manager

Unstoppably Nationwide; Addlestone; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days holiday pro rata

Private medical insurance

Competitive pension

Job summary

Nationwide is seeking a Branch Manager for our Addlestone, Surrey branch. This full-time, permanent role (35 hours/week, Monday–Saturday) requires leading a busy team, delivering outstanding customer service, and executing the branch plan.

Training is virtual at first, with the aim of enabling success from the start. You will be accountable for results, adherence to FCA standards, and strong customer outcomes.

Qualifications

• Experience leading people in a busy retail environment.
• Strong customer service focus and ability to manage expectations.
• Commercial awareness with understanding of financial regulations and processes.

Responsibilities

• Lead the branch team and ensure high performance and training.
• Manage customer expectations and maintain excellent service standards.
• Create and implement the branch business plan to drive outcomes.
• Navigate branch activities and use systems with training provided.

Skills

Team leadership

Customer service

Retail experience

Commercial awareness

Regulatory knowledge (FCA)

Tools

Branch computer systems

Job description

We're searching for an individual who loves to lead a team and help them perform at their best while ensuring a simply brilliant service for our customers! You'll be responsible for making sure the customer experience in your branch is the best on the high street. Your leadership skills and keen commercial mind will get the best results from your team.

We need a Branch Manager for our branch in Addlestone, Surrey. This role is a permanent position working full-time, 35 hours per week, Monday to Saturday. You'll need to be within a 45-minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So, if the location you're considering is outside the 45 minutes then please check our vacancies that are closer to you. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role, and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you're a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

• Working on the branch floor alongside your team, you'll make sure they are fully trained and performing at their best.
• You'll have the confidence to manage a high level of customer expectations and have an in-depth knowledge of all our products and services. You'll also be responsible for creating and implementing your branches business plan.
• Our branches are always busy, so you'll have to be organised and able to work quickly while still giving the best service. You'll have the support of your management team to help with training and guidance.
• You'll also need to be able to use our computer systems and processes. But don't worry, we'll train you to do that.

Customer first behaviours

• Feel what customers feel – We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
• Say it straight – We are brave in speaking out and saying what we think – we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
• Push for better – We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
• Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Requirements

• As a minimum requirement you'll be able to take control of your branch and lead your people, whilst meeting FCA standards and delivering top notch customer service and creating positive outcomes.
• You will have experience of managing people and working in a busy retail environment. Leading by example; with a commercial understanding and knowledge of financial regulations and processes.
• You will be able to monitor and explore branch activity to spot opportunities and make your customers better off.
• By being resilient, versatile and flexible you will be able to prioritise effectively and deal with ever-changing requests.
• It would be nice if you also had previous experience as a branch manager in a retail environment.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

Disability Confident. We're not just guided by data, we're driven by the real experiences of our people. We're a Disability Confident Level 3 Leader, the highest level. That's why we're constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we're here to support you. If you need any additional support throughout your application journey.

Benefits

• 25 days holiday pro rata
• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Wellhub - access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year
• London top up payment of £2,093 per annum, pro rata
• Banking - but fairer, more rewarding, and for the good of society