Branch Insurance Representative - Newry

AXA; Newry; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading insurance company in Northern Ireland is seeking an Insurance Representative for their Ballymena Branch. You will provide excellent customer service, support branch sales and ensure compliance with regulations. The ideal candidate has strong communication skills and at least 5 GCSEs including English and Maths. This role offers comprehensive training and opportunities for professional development.

Qualifications

• Eligible and authorized to work in Ireland and/or the United Kingdom.
• Previous Insurance/Financial services experience is desirable.
• Understanding of Insurance Retail & Commercial products is desirable.

Responsibilities

• Support in all aspects of the Branch Sales Office.
• Provide a professional, sales-focused customer experience.
• Ensure adherence to all regulatory requirements.

Skills

Communication skills

Relationship building

Customer service

Education

Minimum of 5 pass GCSE’s including English and Maths

Job description

We have an exciting opportunity for an Insurance Representative to join us in our Ballymena Branch. Joining us as an Insurance Representative, you will deliver a consistent quality service to all customers to deliver profitable growth through new business sales and renewals. You’ll have strong communication skills, with the ability to build great relationships based on Integrity and trust. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.

Induction & Training

You’ll receive comprehensive training through a hybrid approach from our specialist trainers to set you up for success in your new role. At AXA we share a common purpose; to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality. We thrive on helping you become the best version of yourself. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development.

What you’ll be doing

• Provide support in all aspects of the Branch Sales Office, proactively promoting a One Stop AXA Shop for all Retail and (segmented) Commercial Insurance, to deliver key objectives as set out in the Branch business activity plan.
• Support the delivery of branch profitability and sustainability, with strong premium and PIF local market growth, through a highly visible and local, market and community presence.
• Deliver a professional, sales focused ‘face to face’ customer experience, ensuring the branch is fully optimised within the locality, to engage, acquire and retain customers.
• Support full Customer engagement and sales optimisation through a combination of footfall, inbound and outbound telephony, together with fulfilment activity.
• Ensure maximum value is realised from every customer engagement through full cross sell and upsell optimisation.
• Promote simplification and facilitate self‑service, customer‑first convenience, with a ‘human touch’ approach, eliminating inefficient, non‑value branch activities.
• Leverage local customer base, with tailored customer engagement, incl. via MS teams, phone, branch visit.
• Supporting Branch Growth by developing trusted and sustainable relationships through proactive business, community, and affinity engagement.
• Support efficient prioritisation of workloads and resources to deliver key objectives, including product specific initiatives.
• Ensure adherence to all regulatory /legislative requirements and governance procedures / policies, to conduct business in a fully compliant manner.
• Ensure adherence to branch cash handling and expense procedures.
• Participate in cross functional departmental projects when required.
• Identify market trends through local data analysis and provide feedback / insight for change consideration.

Requirements

• Minimum of 5 pass GCSE’s including English and Maths [Essential]
• Previous Insurance / Financial services experience [Desirable]
• Understanding of Insurance Retail & Commercial products [Desirable]
• As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.