Branch Customer Service Pro — Banking & Perks

HSBC; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global bank in Cambridge is hiring a Customer Service Representative to deliver outstanding service to clients. In this full-time role, you'll engage with customers, process transactions, and promote digital service platforms. Ideal candidates will possess excellent communication skills and a passion for customer satisfaction. The position offers a minimum salary of £24,000, extensive holiday, and many attractive benefits, including healthcare and pension contributions.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Qualifications

• Strong ability to engage in effective conversations.
• Proven track record of delivering exceptional customer service.
• Ability to take ownership of customer queries and resolve them.

Responsibilities

• Provide exceptional face-to-face customer service.
• Process a wide range of transactions accurately.
• Educate customers about self-service devices and digital platforms.
• Collaborate with the Branch team to improve workflows.

Skills

Excellent communication skills

Empathy

Attention to detail

Resilience in changing environments

Job description

A leading global bank in Cambridge is hiring a Customer Service Representative to deliver outstanding service to clients. In this full-time role, you'll engage with customers, process transactions, and promote digital service platforms. Ideal candidates will possess excellent communication skills and a passion for customer satisfaction. The position offers a minimum salary of £24,000, extensive holiday, and many attractive benefits, including healthcare and pension contributions.