Branch Customer Service & Digital Banking Guide

HSBC Group; Spalding; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading banking institution in the UK is seeking a Customer Service Representative to provide exceptional face-to-face service to customers. The position involves processing transactions and educating customers about self-service devices. Candidates should have excellent communication skills and a passion for customer service. The role offers a starting salary of £24,000 based on 35 hours per week, along with numerous benefits including holidays, pension contribution, and healthcare assurances.

Benefits

Over six weeks' holiday

Employee discounts

Employer pension contribution

BUPA Healthcare Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Ability to engage in effective conversations and show empathy.
• Take ownership of customer enquiries and deliver outstanding experiences.
• Passion for delivering excellent customer service.

Responsibilities

• Provide exceptional face-to-face customer service.
• Process transactions accurately.
• Educate customers about self-service devices.

Skills

Excellent communication skills

Attention to detail

Customer service experience

Job description

A leading banking institution in the UK is seeking a Customer Service Representative to provide exceptional face-to-face service to customers. The position involves processing transactions and educating customers about self-service devices. Candidates should have excellent communication skills and a passion for customer service. The role offers a starting salary of £24,000 based on 35 hours per week, along with numerous benefits including holidays, pension contribution, and healthcare assurances.