Branch Customer Experience Specialist - Retail Banking

Santander; Weymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution in Weymouth is seeking a Customer Experience Advisor to enhance customer engagement through a variety of banking tasks. You'll support customers with transactions, build relationships, and improve their banking experience. A proactive attitude and strong communication skills are essential. This position offers a competitive salary, flexible working hours, and comprehensive benefits.

Benefits

Voluntary healthcare benefits

Competitive rewards

Global growth opportunities

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• Ability to communicate effectively with customers to truly understand their needs.
• Desire to go above-and-beyond for customers.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Building relationships and finding solutions.

Skills

Outstanding customer service

Effective communication

Problem-solving

Team working skills

Job description

A leading banking institution in Weymouth is seeking a Customer Experience Advisor to enhance customer engagement through a variety of banking tasks. You'll support customers with transactions, build relationships, and improve their banking experience. A proactive attitude and strong communication skills are essential. This position offers a competitive salary, flexible working hours, and comprehensive benefits.