Branch Customer Experience Advisor - Tech-Savvy & Flexible

Santander Bank; England; On-site; GBP 24,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Advisor based in Bedford Branch. This is a full-time position with responsibilities including assisting customers with transactions, answering queries, and building relationships. Ideal candidates will possess outstanding customer service skills and effective communication abilities. The role offers a competitive starting salary of £24,000 along with additional benefits including holiday days, healthcare options, and pension contributions. Explore your career potential within a dynamic and supportive environment.

Benefits

Starting salary of £24,000 plus a £500 annual cash allowance

25 days holiday plus bank holidays

Voluntary healthcare benefits

8% pension contribution

Death-in-service benefit

Access to wellbeing support

Qualifications

• Proven ability to deliver outstanding customer service from either a face‑to‑face or telephony background.
• Effective communication skills to truly understand customer needs.
• Desire to go above and beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries, and servicing.
• Build relationships and find solutions for customers.

Skills

Outstanding customer service

Effective communication

Team working

Flexibility

Job description

A leading financial institution is seeking a Customer Experience Advisor based in Bedford Branch. This is a full-time position with responsibilities including assisting customers with transactions, answering queries, and building relationships. Ideal candidates will possess outstanding customer service skills and effective communication abilities. The role offers a competitive starting salary of £24,000 along with additional benefits including holiday days, healthcare options, and pension contributions. Explore your career potential within a dynamic and supportive environment.