Branch Banking & Digital Concierge

2022 - Chief Operating Office; Bradford; On-site; GBP 26,000; Full time

Job summary

A major UK bank in Bradford seeks a Customer Consultant to provide exceptional service to customers. The successful candidate will welcome customers, help them use digital services, and resolve banking queries. Ideal applicants will have some customer service experience, excellent communication skills, and a passion for digital technology. This permanent full-time role offers a competitive salary plus benefits. Join the team and make a positive impact on the customer experience!

Benefits

25 days holiday, increasing over time

Private medical insurance

Competitive pension scheme

Annual performance-related bonus

Professional development opportunities

Flexible benefits scheme

Life assurance

Paid volunteering days

Qualifications

• Experience or passion for customer service.
• Ability to engage with diverse personalities.
• Desire to deliver excellent customer service.

Responsibilities

• Welcome customers to the branch.
• Help customers with digital services.
• Resolve customer banking queries.
• Understand customer needs and find solutions.
• Work collaboratively with colleagues.
• Promote Virgin Money in the community.

Skills

Customer service experience

Curiosity and problem-solving

Communication skills

Flexible working approach

Enthusiasm for teamwork

Interest in digital technology

Tools

Microsoft Office

Job description

A major UK bank in Bradford seeks a Customer Consultant to provide exceptional service to customers. The successful candidate will welcome customers, help them use digital services, and resolve banking queries. Ideal applicants will have some customer service experience, excellent communication skills, and a passion for digital technology. This permanent full-time role offers a competitive salary plus benefits. Join the team and make a positive impact on the customer experience!