Branch Assistant

Huws Gray; Portsmouth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave

Bonus scheme

Pension and life assurance

Discounts on high street retailers

Colleague discounts

Attraction and travel discounts

Training and development programmes

Job summary

Huws Gray Portsmouth is seeking a Branch Assistant to be the friendly face, helping customers with practical advice and supporting all branch activities. You will engage with customers in-person, by phone, and in the Yard & Timber area, ensuring smooth deliveries and accurate admin tasks, while building strong relationships with suppliers.

We value a passion for customer service and an interest in building materials.

Qualifications

• Passion for customer service and an interest in building materials.
• Willingness to learn and receive training to perform effectively.
• Forklift licence is a bonus but not required.

Responsibilities

• Build relationships with customers and suppliers on site and over the phone.
• Handle deliveries, check-in goods and keep storage organised.
• Manage essential admin tasks to keep the branch running smoothly.
• Provide up-to-date product knowledge to help customers choose materials.
• Assist with loading/unloading vehicles and coordinate with driving teams.
• Keep yards safe, tidy and secure for customers and colleagues.

Skills

Customer service

Relationship building

Organisational skills

Flexibility

Tools

Forklift licence

Job description

Branch Assistant – Huws Gray Portsmouth - Be the Friendly Face. Offer Practical Advice. Support Every Build.

Be Part of Something Bigger at Huws Gray.

Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in!

We count on our Branch Assistants to build great relationships with our customers and suppliers, all while helping the branch grow its sales and profit. If you enjoy working outdoors, being part of a practical team, and delivering excellent customer service, we’d love to hear from you.

What You’ll Be Doing

• Building connections - with customers in person, over the phone and in the Yard & Timber area on site
• Handling deliveries – checking in goods, storing them safely and keeping everything organised
• Keeping things running smoothly - managing essential admin efficiently
• Offering guidance - with up-to-date product knowledge to help customers find the best materials
• Loading and unloading vehicles – working closely with the branch and driving teams to keep everything moving
• Looking after our yards – keeping them safe, tidy and secure for our customers and colleagues

We’re happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind - and there’s no judgment in asking.

What You’ll Bring

We celebrate individuality and know that your skills and personality matter just as much as your experience. If you have a passion for customer service and an interest in building materials, we’ll provide the training and support to help you succeed. Got a forklift licence? That’s a bonus – but it’s definitely not a dealbreaker.

What’s In It For You

We believe great work should be recognised and rewarded. Here’s what you can expect:

• A strong annual leave allowance, alongside your bank holidays
• Company bonus scheme, based on performance
• Contributory pension and life assurance
• Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas
• Colleague discount across our group brands
• Attraction and travel discounts
• Training and development programmes to support your growth

We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships.

At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers.

We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.

If you need any adjustments to support you through the application or interview process, please let us know.

INDSAL